Please see message that was sent to Jessica earlier today:
Hi Jessica,
My name is Jerome and I brought in my car last night for an oil change. It was done earlier expected which was awesome. However, upon retrieving my car and opening the door there was an audible noise.
I went back inside and spoke to Jess who informed me that there were no managers on duty and then referred me to her fellow service advisor who met me outside after he was finished with his customer. He was able to determine the pinch point between the door and the fender/ side skirt and adamantly denied any wrong doing.
I did not bring my vehicle in with damage to the door/fender/side skirt and as you can see in the photos fresh paint is being taken off.
I was informed that you are aware of the situation and would be calling me however I'm not sure if my issue was properly communicated or if my information was provided.
Thank you so much for your time,
Jerome W
3/16/2025
Rowena M. VERIFIED CUSTOMER
Jesse is a nice guy, he always explain to me what my car needs and gives me an estimate of how much it will cost. He always have an answers to my questions. He's honest too. Thank you so much for your help. Keep up the good work.
3/16/2025
Giovanni B. VERIFIED CUSTOMER
NO SURVEY PLEASE.
3/16/2025
Stacy K. VERIFIED CUSTOMER
I’m curious why it was recommended the replace a drive belt on a 2020 Insight hybrid? No response needed.
3/16/2025
Shelly B. VERIFIED CUSTOMER
Jessica was very attentive to our service repair needs. She exemplifies professionalism completely in an understanding manner. Thanks again Jessica. Keep up the great work!
3/15/2025
Derek B. VERIFIED CUSTOMER
He was professional
3/15/2025
Maria A. VERIFIED CUSTOMER
Very detailed, great customer service, friendly, and thorough!
3/15/2025
Robert R. VERIFIED CUSTOMER
Ariel provided excellent customer service!
3/15/2025
Max R. VERIFIED CUSTOMER
Always happy with the services provided here and the great customer service Jesse Herrera provides.
3/15/2025
Patrick O. VERIFIED CUSTOMER
Professionals!
3/15/2025
Silvia S. VERIFIED CUSTOMER
Everything was good
3/15/2025
Estela S. VERIFIED CUSTOMER
To Ernesto I want to say thank you for all the answers to my concerns about my car. You the best Ernesto..
3/15/2025
Maribel L. VERIFIED CUSTOMER
John has always been super informative with me & I like that. I drive all the way from national city to norm reeves because I love your service. John is always helpful & I like that he listened to my concerns as well. Thank you John you rock.
3/15/2025
Norma O. VERIFIED CUSTOMER
Kind, courteous and attentive customer service. He was thorough in his recommendation. I appreciate this level of customer service ,which we typically dont see these days. Not today,top notch!
3/15/2025
Genaro G. VERIFIED CUSTOMER
Great service from start to finish
3/15/2025
Patrick P. VERIFIED CUSTOMER
I like your close to home and you have always done a great job. Thanks Patrick P
3/15/2025
Froylan P. VERIFIED CUSTOMER
Ernesto Was very polite and professional
3/15/2025
Olivia M. VERIFIED CUSTOMER
He provided EXCELLENT customer care!! I appreciate all of his help! Thank you.
3/15/2025
Justin W. VERIFIED CUSTOMER
John was great to work with. He was knowledgeable and honest about the repair I needed. He tried his best to save me money on the repair. It was a very good experience.
3/14/2025
Joan S. VERIFIED CUSTOMER
John Beck is one of the best service advisors we have had. He gets right to the point regarding your questions and explains everything so you can easily and quickly understand. A really nice person. Satisfied customers.