Norm Reeves Honda Superstore Irvine Auto Repair Service

Yes.

Arbenz was very helpful in getting my AC fixed. He kept me in the loop every drop of the way. The service only took one day. Every employee at the store was super friendly from check in to getting my car back today. Thank you!

Thank you Matt for finding the part my car needed and taking care of the repair. I would mot be able to do my job without it. Appreciate your efficiency!

Excellent service

I’m satisfied with the service done to my car. Specially the delivery time, instead of waiting for three hours we got the car for less than the time that was promise Thank you

Very Satisfied, Mitchell was very knowledgeable and very nice. When I picked up my vehicle it was in a timely manner. Staff was very nice and helpful. Keep the good work up.

Good service, job done before schedule, thanks

I’m thank you Armando because he fixed the problem that caused from the first day I bought the Honda CRV-EXL. When I got this car, it’s already had sound and made noise during I accelerated my car between 25 to 40 miles. I heard my engine grinding and dangling. I don’t know what’s the noise. So, I called the office told me that’s sound like safe you a gas. When I had the first Maintenance guy told me. The noise is safe gas. It took me 5 month driving with increasing noise louder and louder and unsafe. My family said, they don’t think that’s sound will be a safe gas. They told me bring my car back to the dealer again. Because my car is very new why my car is not worth like the price that I get. Then a week later I went back to maintenance again. I am able to meet Armando. I told him please test driving with me. I told him I drove my car look like engine going to dropped out for 5 months since I bought it. My car has the sound like engine going to dropping off any minute with 5 months. It’s so dangerous. How the Honda made me believe and trust that’s sound like a safe gas sound? Luckily, Armando is able to safe me and my car from unknown sound. I’m very disappointed that this is happened to me. The Honda should be more alert! Thank god! Armando is able to fix the car for me.

Nathan was amazing. So patient and thorough.

Mitchell is very helpful and the technician did a great job. I am really pleased with your service.

Matthew Garrett was extremely professional and easy to deal with. He was well informed and explained what was going on with our car.

My oil change appt was at 10:45am. I was on time bu didn't leave the dealership until 1:55pm. I've never had to be at the dealer for 3 hours for a simple oil change. Perhaps if it was a walk-in. I left quite disappointed that it had taken so long.

Matthew is a great service advisor and provided excellent service

Great service!

Arbenz was awesome, actually the whole dealership is awesome!! As soon as you guys have a better selection I will be in for a new vehicle. I can only imagine how difficult this whole world wide situation has been for you guys. I work retail and I know how difficult/different my job has been. Norm reeves is continuing to provide world class service, and I commend you all for being so positive, professional, up front and just all around good people. Keep doing what you are doing! My partner and I will definitely be customers for a long time. Thank you!

I am very satisfied with my service. Mitchell took the time to address each one of my concerns in person after the service was completed.

Nathan is amazing! My favorite service advisor. He is always professional, friendly, and considerate. Thank you so much for always taking great care of my car.

Having been a loyal customer for approximately 8 years, I remain highly satisfied. Both Armando in service and Jim in sales were outstanding.

Nate was very knowledgeable and helpful

Thank you . Very professional staff.