Norm Reeves Honda Superstore Irvine Auto Repair Service

Great service and great results!

Thanks for great service!

There was an extreme lack of follow up and follow through with my service rep Nathan Bagnol. I brought in my van late Wednesday to be kept to be overnight and diagnosed in the morning. He said he will call me no later than 11am with a report. It was 12 noon and never received a call from Nate for a follow up. I called, he’s at lunch. I call again at 1:30 since again I never received a call back and he’s back but he said he doesn’t know the status. Mechanic is now at lunch. I keep getting promises of a call back I and never do. It was getting late in the day and I needed to figure out my car situation for the next couple of days for work. I needed to know if I needed to Borrow a car or if Honda can loan me a car or if I can pick up the car. I’ve waited a whole day at this point and have been given zero direction or idea. He said M’am we can’t just wave a magic wand and give you an answer. We are busy today. That was incredibly rude response. I dropped my car off over so it can be seen first thing! I Should have been priority and I should have been treated with more respect than that snide comment. I was extremely patient to wait past 12 to check in since he never called as promised and I had to all my follow up for update calls since he never did them. These services guys should have more compassion for their customers and understand how not having a car and not knowing if you will have a car is stressful especially if you need to drive to work.

All was okay. Thanks

Brandon was great thank you hope I have no more problems since it is a new car

good to have a service video.

Mitch was helpful and informative. Thank you

Mathew was professional, explained clearly, in detail what my car needed . Great job Thank u

Honda and specifically the service adviser Alex was very knowledgeable and professional. Service was done as explained and promised Excellent job

Service was exceptional as always. Nathan was always keeping me informed on the status of my vehicle.

Delano was very informative about the maintenance required for my Ridgeline. Great customer service!

Delano was very helpful and polite

Brandon was excellent

I’d say Mr. Delano Nichols was an awesome counselor in guiding me into the highly efficient processes! His style and all the professional advices was phenomenal! Thank you for your greatest service! Thanks to Honda, my No.1 brand!!

I took my van to another Honda dealer and a tire store for alignment. It was never done right until I came to norm reeves. I don't know how Delion managed it but I thank him for his 100 percent professionalism. My van never ran this good before. Excellent service couldn't be more happy. I'll be back!

Matthew was friendly and explained the repairs my car needed in clear and succinct terms. Cost of repairs was transparent and the video walkthrough was helpful.

Thanks

Friendly and helpful.

Great service! ????

Delano did a great job with obtaining answers to my questions and explaining the repair issue.