Matthew was great
Kept me informed on the progress of my vehicle
6/21/2023
Linda A. VERIFIED CUSTOMER
Alexander was very professional, courteous, and personable to work with and made my experience pleasant. Unfortunately I can’t say that for the rude and uncooperative service I received at Norm Reeves Honda in Vista.
6/20/2023
Patrick K. VERIFIED CUSTOMER
Getting tire pressure light days after car check
6/20/2023
Edward K. VERIFIED CUSTOMER
I bought my suv from norm reeves in 2016. I’ve had electrical issues in past and present with odyssey. I’m dissatisfied with lack of support for issues beyond my control. At present the control unit issue has been a nightmare and constant stressor. Norm reeves has offered little support to help with issues. While suv was in norm reeves possession the car was scuffed and battery died. Now the lane assist and forward collision light are despite being addressed. Alex has been kind but not helpful with every turn of this odyssey issue. Management won’t call or address issues. I’m not a fan of Honda norm reeves.
6/20/2023
Gabriel I. VERIFIED CUSTOMER
Great service!
6/20/2023
Mark Y. VERIFIED CUSTOMER
Luis was excellent.
6/20/2023
Theresa N. VERIFIED CUSTOMER
Advisor failed to update me on the timing of the service. Had to contact him to remind him.
6/20/2023
Lena S. VERIFIED CUSTOMER
Knowing Delano was overseeing the many repairs necessary for my vehicle allowed me to relax. Delano kept me well informed assisting in every way possible to provide me all available benefits. It's very helpful knowing I can count on Honda Service Department Management. Service Staff and especially the skilled technicians. Thank You. Sincerely, Lena S
6/20/2023
Nancy B. VERIFIED CUSTOMER
Thankyou. I appreciated the good advice.
6/20/2023
John F. VERIFIED CUSTOMER
Excellent service and very helpful
6/20/2023
Christine C. VERIFIED CUSTOMER
Nathaniel did a great job assisting me. His customer service manners are superb and he helped me a lot, understood what I needed right away. Thank you Nathaniel for your assistance.
6/20/2023
Ryan R. VERIFIED CUSTOMER
Good boy
6/20/2023
Hwanshk K. VERIFIED CUSTOMER
Delano helped me a lot, he expedited the process and I could save a lot of time and money. He is the best rep in Irvine Honda.
6/20/2023
Fabiola C. VERIFIED CUSTOMER
Amazing service!
6/19/2023
Theresa N. VERIFIED CUSTOMER
My service advisor was actually Alexander Heckman.
6/19/2023
Tugce Y. VERIFIED CUSTOMER
Thanks for Nathaniel’s help. He was very customer centric.
6/19/2023
El Fattal. VERIFIED CUSTOMER
Alex was very professional, courteous in listening well to my concerns and recent experience & personable in communicating clearly and helping resolve the issue! We love in Riverside, but came all the way back out to Norm Reeves Honda, Irvine (where we bought our van) due to the high level of excellent customer service and we were not disappointed.
6/19/2023
Jovelyn V. VERIFIED CUSTOMER
Mr. Alexander Heckman thank you for your excellent service
6/19/2023
Narges S. VERIFIED CUSTOMER
Delano provided a smooth service from beginning to end. He truly helps customers to a whole different degree. Thanks to his help I didn’t have to pay as much money for the services on my vehicle. I will for sure be having Delano as my service advisor in the future.