Arbenz found my messages and communicated with me during the whole process.
9/30/2023
Larmecha H. VERIFIED CUSTOMER
Arbenz was courteous, professional, empathetic toward my unresolved issue. Gave me his business card and offered a suggestion that I videotape the issue should it reoccur to help them better understand the scenario. Grateful for his forward thinking and attempt to help problem solve the issue.
9/30/2023
Angie N. VERIFIED CUSTOMER
Friendly and caring service provider
9/30/2023
Diep Ngoc. VERIFIED CUSTOMER
I’m very satisfied to have Luis Prado, an extremely experienced and skilled service advisor. Whenever I had any service for our cats, I preferred to have him my service advisor. ????satisfaction
9/30/2023
Eileen G. VERIFIED CUSTOMER
Thank you for great service.
9/30/2023
Jacobo R. VERIFIED CUSTOMER
a three days work turned to a week diagnosis cost change to double the cost , hard to get intouch with advisor , never picked up any of my calls.
9/30/2023
Andrew W. VERIFIED CUSTOMER
I requested the car service to be completed by 2pm. Alexander agreed. I tried calling and texting at 1pm. I never got a response. An hour later I tried calling the service department, no response. I called the main line and the lady who answered was unable to get a response from the service department. She had to walk down there and tell them to call me back. They finally did but only an oil change had happened. The main reason I came to you was for the wheel alignment. I can get an oil change anywhere in 1/2 hr but it took the service department from 8:30am-2pm to do that.
9/30/2023
Judith P. VERIFIED CUSTOMER
Everything seems good
9/30/2023
Zahrasadat F. VERIFIED CUSTOMER
I wish, Honda has car wash after maintenance. There was black dirty water on front car.
9/30/2023
Tiia J. VERIFIED CUSTOMER
He did a great job!
Thank you
9/30/2023
Michael W. VERIFIED CUSTOMER
Delano, did an exceptional employee job helping me, and I highly recommend him to you and your company
9/30/2023
Daravuth K. VERIFIED CUSTOMER
Brandon was very friendly and very helpful.I’m 100% satisfied
9/30/2023
Walt B. VERIFIED CUSTOMER
New tires not mounted properly.
Car not washed upon delivery as promised.
Replaced tired not saved as requested by me. It was finally found and placed in truck as requested.
Process seemed unorganized.
However, Mayhue Morales was very polite and apologetic along with assistant manager.
9/30/2023
Mehran M. VERIFIED CUSTOMER
Very good customer service
9/30/2023
Travis A. VERIFIED CUSTOMER
Luis was phenomenal help and I felt like he had my best interest in mind when I asked him about the additional cost for my A/C. He was also on top of it when I had a concern after the service and was very communicative
9/29/2023
Juan B. VERIFIED CUSTOMER
Delano is a top performer. First time I feel treated with respect at your dealership. Delano definitely knows what he is doing. Delano for manager. Thank you.