Norm Reeves Honda Superstore Irvine Auto Repair Service

Everyone very helpful and responsive to the issuesI had.

He did a good job.

Cars working great! Love jacob ,he was a really nice guy. Help me with everything I needed.

Great customer service by Jacob, he is knowledgeable, friendly and professional

Michael is the best!

Jorge was great to work with and everyone was so helpful

Michael Fernandez has been my service advisor for at least nine years, going back to when he worked at another Honda dealership. When Michael moved over to Norm Reeves Honda, I followed him. I have both of my Honda vehicles serviced there with him. Michael Fernandez has always given me great service. I appreciate his input regarding the needs of my vehicles.

Nathan is helpful and knows his job.

good service

Awesome job

Brandon was very courteous, explained everything clearly and provided great customer service! 10/10 rating!

Brandon Son is so helpful and approachable. Job well done! Service is great.

Arbenz did a thorough review of the service that was performed. Excellent review

I like the management to Order especially Kevin is a very nice guy. He help a lot of people thank you so much.

Brandon was very thorough in explaining to maintenance process.

I was having difficulties with my service representative Mayhieu. I had spoken with him on the phone to request warranty extension documents related to my vehicle. He sent me the wrong document. Instead of replying to me, he left notes with the honda team that he had already sent the documents to me preventing other people from helping me when I called. And when I was finally able to get a hold of him, instead of being apologetic, he condescendingly said that those documents could easily be found on the internet which technically isnt even true. You would have to know the right search words or document numbers or know whats exactly in those documents as the documents found on the internet are in a completely different format. I also get the sense that he is talking negatively about me behind my back trying to paint me as a difficult customer. I only ask a reasonably request. And if he didnt have the documents, he could have just said so. This is confirmed by my visit today where I was passed off to another service member who then questioned why there was an "alert" on my profile and was passed back to him. I think Norm Reeves Honda service department is fantastic. You can tell in the details. And this probably a one off but i thought it was important to share. I was a little worry coming in today if there would be more of the same or worst.

I liked working with Mayhieu. He was professional and took the time to answer all my questions. I really appreciate how he offered the car wash without being asked. Thanks, Mayhieu!

The service was finished well before the expected time of finish, so I didn’t have to wait as long. When I went home and opened my car hood, I did see some traces of oil smudges or drops that I had to clean off.

Keep up the good work

Brandon Son very knowledgeable and professional Thanks for your help