Freeway Honda Auto Repair Service

Going to anything car related is intimidating, being a female. Freeway Honda always makes me feel comfortable. Much appreciated.

Muy buena atención......

Fast and friendly, Adrian explained everything and I got my car back ahead of schedule

Need an answer about the paint problem

Oscar gave excellent customer service. Hope to have him again next time I come in.

The representative seemed to try his best but over and over again the technical teams were not able to diagnose the battery drainage issue. I measured the draw to be 10 times higher than recommended after parking overnight. Battery voltage drops over night is also very quick. Battery doesn’t last more than 1 week of parking. I left a voicemail for Jamie the service manager a while back before bring the car back in but still have not got a chance to talk with him.

I was waiting for the shuttle whole day to pick up my car from the work shop, finally I got uber after several calls to Honda office.They had wrong ph# for me.

Great customer service and staffs are friendly well done ????????????

Pleasant and helpful

I want to begin my comments that Oscar (service technician) and Victor (tech) were wonderful and efficient in completing my service in a timely manner (~4:20 p.m.). I also want to note that from the moment of drop off to end of the payment transaction, the service experience with all personnel, exceeded my expectations. It was following the service, while I was driving to my next local destination, that I smelled a strong burning rubber smell. With the knowledge that the service I had just completed was a seeping spool valve, I texted and called back to the service department at 4:57p.m., asking if I could speak with someone to confirm if it was common for a strong burning rubber smell to be emitted after installing new valves and new gaskets, etc. Unfortunately, the call was not transferred to anyone (tech or advisor), nor was I put on hold. I was informed that I should call road side assistance for confirmation and would I like the number. I replied no, thank you, as with road side assistance, they were not directly involved in the service I had performed and would not have the appropriate context for my concern - before I could request for anyone available to get feedback, the personnel on the phone hung up. Here I am sitting on the side of the road with 3 children in the car, stressed and worried that driving it further would initiate smoke or flames. I am so distressed and disappointed that the response was indifferent, not empathic, and how quickly I was brushed aside. What I needed from Honda was an expert's assurance, which I was not given.

Exelente trabajo y muy amable 5 estrellas gracias

Thank you. Hector.. muy buen servicio.

They were very helpful.

Very satisfied with the service you provide. I've been a customer for a while now thanks for the great work you guys do.

The gentleman who greeted me was great! I trusted M. Gonzalez and he provides great service.

Excellent customer service

Great customer service makes you feel your home thank you freeway Honda ????

5 minutes after picking up my car from your service center. The battery light on my dashboard came back on. I called immediately but was told there will be no one to check it out until tomorrow. I'm disappointed because I thought who else better to fix my car then the Honda dealership but the problem is still there. The service was extremely pricey. I know you guys mean well and to be honest I'm sorry to leave this negative feedback.

Jeffrey was very friendly, and made my understanding of what's to come very easy

Great job.