When I dropped off my car at 9am, I was informed that "We will get you out of here by 11:30." By 11:45, I was still waiting so I stopped by the check-in desk and I was told that it was going to be another 20 mins before my car is ready. I don't mind waiting but it would be preferred to not be "promised" a time if they can't finish the job by that time.
And as I was driving home tonight, I just got 3 system warnings on my car - "Adaptive Cruise Control System Problem", "Collision Mitigation Braking System Problem", and "Road Mitigation System Problem".
I guess I will be heading back to the service department tomorrow.
3/23/2022
Jessica O. VERIFIED CUSTOMER
Her customer service was great! She was very attentive to what I had to say.
3/23/2022
Marta G. VERIFIED CUSTOMER
Jeff Sabraw is very knowledgeable about the issues I present to him at the time of service. He is also very upfront, and courteous about the service my car needs.
I give him a 10.
3/23/2022
Timoteo H. VERIFIED CUSTOMER
Amazing
3/23/2022
Michele B. VERIFIED CUSTOMER
Alex was very professional, courteous and contacted me right away when my vehicle was ready.
3/23/2022
Joe F. VERIFIED CUSTOMER
He helped me out a lot and resolved my issue
Thanks completely satisfied with the service.
3/23/2022
Beatriz S. VERIFIED CUSTOMER
Happy to have good service!
3/22/2022
Ycela G. VERIFIED CUSTOMER
Thank you for you services
3/22/2022
Diane R. VERIFIED CUSTOMER
Alex was patient and answered all my questions and demonstrated a setting I requested.Gave an accurate estimate as to when car would be ready. Definitely a Honda asset!
3/22/2022
Delia L. VERIFIED CUSTOMER
Very responsive with updates about the car
3/22/2022
James B. VERIFIED CUSTOMER
No problems
3/22/2022
Mariam G. VERIFIED CUSTOMER
Hector was very bad at customer service. He quoted me first $150 for diagnostic then he changed it to $145, then $154 which I ended up paying. Very unprofessional and I asked for the manager and he said “ He is in a meeting “
I don’t know why he was so rigid and rude with me and quoted me three prices.
3/22/2022
Leo C. VERIFIED CUSTOMER
Oscar is very knowledgeable and he takes care of my car. I purchased my 2014 ODY brand new from Freeway Honda and they have serviced the mini-van since day 1. I had gone thru multiple service advisors as whoever was available at the day/time I came for service. However, Oscar and his team take care of my mini-van and with the great knowledge of his crew, I feel comfortable to have Oscar and his tech crew to work on my car. I took the mini-van for the regular oil change, and transmission fluid change. Victor checked my car and recommended to change the brake fluid as well. However, I noticed some leaking of the brake fluid and took the vehicle to have the recheck. The leaking of the brake fluid was verified and confirmed. Ordered parts and will be replaced soon. I am very much happy with the service Oscar and Victor provide and will recommend them to friends and families.
3/21/2022
Jiahur S. VERIFIED CUSTOMER
Very good service!
3/20/2022
Jose C. VERIFIED CUSTOMER
Excellent service I'm satisfied Mr said Gonzales is very good customer service thanks very much
3/20/2022
David D. VERIFIED CUSTOMER
(This time) Hector and the maintenance crew treated me and my Civic just great. That I was able to get done what I needed so expediently on a Saturday, which is always so very busy never ceases to astound me.
3/20/2022
Ramona P. VERIFIED CUSTOMER
Very courteous & professional.
3/20/2022
Daniel K. VERIFIED CUSTOMER
Excellent.
Thank you so much.
3/20/2022
Stephanie R. VERIFIED CUSTOMER
Great customer service!
3/20/2022
Brenda L. VERIFIED CUSTOMER
Service is always great! Oscar always goes above and beyond!