All the time I have brought my car to have the oil changed at the Honda Deeler in Santa Ana and today, July 19, 2023, I took my car to have it serviced and they tell me that the oil pan where the screw enters is being swept and they are the only ones who have changed the oil for a long time. The technicians who do the job are incompetent. And they charge a lot of money for doing a very bad job
7/20/2023
Julian C. VERIFIED CUSTOMER
Hector is always very helpful and answers my questions with his honest opinions.
7/20/2023
Virginia W. VERIFIED CUSTOMER
Oscar is wonderful. I always ask for him. He looks ahead to keep my car running well and safely for the long term. I trust that he will do what should be done, and won’t do what isn’t necessary. He explains clearly so I can understand.
7/20/2023
Yuki R. VERIFIED CUSTOMER
When I was driving my brand new Civic (less than 300 miles on it), a lot of warning lights came on all the sudden. I called the service center and they took my car in right away. They checked and worked on my car and I was able to get my car back 24 hours later. They sent me a Uber ride for me to pick up my car when it was ready. They sent me update texts as well.
7/20/2023
Alyssa R. VERIFIED CUSTOMER
Well for starters no one communicates with you about what’s wrong with your car. You have to physically call to ask questions and talk to someone. The second thing is I was told by my technician on the phone that I owed nothing due to the issue being covered under warranty and when my husband goes to pick up my car and he’s told he owes $168 for parts. Thirdly this is the second time I bring my car for the same issue and finally it gets fixed. I’ve complained about the driver door not wanting to unlock when I used keyless/remote entry. Now it was spotty to unlock and lock without my having to manually do it just on my driver door. And finally I am happy it is fixed but this shouldn’t be hard to get a simple thing fixed.
7/20/2023
David C. VERIFIED CUSTOMER
Excellent service advisor. I was in/out within an hour!!
7/20/2023
Anthony/Kayla L. VERIFIED CUSTOMER
Living in Las Vegas and having to have car service in California was glad I brought it to Freeway honda. Good customer service!!
7/20/2023
Michael M. VERIFIED CUSTOMER
Erick is great to work with. This is my second or third time working with him and hes for great communication and responds quickly.
7/20/2023
Peter H. VERIFIED CUSTOMER
Only problem was that whoever changed the wiper blades left a greasy/sweaty arm print on the windshield
7/19/2023
Amelia I. VERIFIED CUSTOMER
Buen service
7/19/2023
Bernardino M. VERIFIED CUSTOMER
I was completely satisfied
7/19/2023
Kyle P. VERIFIED CUSTOMER
I wasn't disappointed with the service that Jeff gave me per se. I was disappointed in the fact that he told me upper management had been cutting costs by sending home shuttle drivers by 230 pm which meant there was no shuttle pickup after that time. I have been coming to this dealership for about 10 years and this was the first time I had heard about this.
7/19/2023
Paola B. VERIFIED CUSTOMER
I'll wait for the call....
I should have gone to Toyota.
7/19/2023
Sandra M. VERIFIED CUSTOMER
Great service and answered my questions and concerns
7/19/2023
Jose A. VERIFIED CUSTOMER
Great customer service. Got the oil changed done on my car quick. The staff was super friendly. Saib is very knowledgeable. Thank you for the excellent service.
7/19/2023
Gregory B. VERIFIED CUSTOMER
Saib was very good about keeping me informed about what was going on with my car.
7/19/2023
Alejandro L. VERIFIED CUSTOMER
Matt is a great adviser he showed not only great knowledge about vehicles but attentive concern to my vehicle’s needs. I’d highly recommend this great advisor to anyone looking for a place to service a Honda.
7/19/2023
Juan R. VERIFIED CUSTOMER
My ac still doesn’t feel cold at all
7/19/2023
Sylvia V. VERIFIED CUSTOMER
Mr, Moguel explained what services will be done to my car today and kept me updated until my car was returned ..very good service experience today.