Freeway Honda Auto Repair Service

Very happy with Erick Zermeno help.

Good guests service

Thank you Hector!

I want to thank Jeffrey Sabraw for a Great and Excellent service , and he was very polite and he answered all my questions that’s why I would never change Honda because you guys have Excellent service and experience personal. Thank You and Honda #1

The service is excellent, addressing all my concerns. Really appreciated.

With Ms Kenya Adame in your Service you will gain more and Trusting Customers. The way she helped me with my Concerns she went beyond and made sure i got helped.

Honda makes it easy for me to drop my car off for maintenance, and they always guarantee great service from the moment I am greeted while I wait to be attended.

Erick has been attentive and informative throughout the maintenance process of my vehicle. I truly appreciate.

I drive from Dana Point to get the best customer sevice that can’t be beat anywhere!! It’s worth the drive!!

Great customer service. Car issue resolved timely. Good communication.

Great service & very responsive. Thank you, Kenya!

Saib is awesome. He’s very attentive all the time and I really appreciate all his efforts. Regards, Siti M

Dear Survey team I wanted to provide feedback on my recent experience at your service center. Unfortunately, I must express my dissatisfaction with the promised timing and the actions of the service manager. I had scheduled a doctor's appointment and was assured that my vehicle would only take 45 minutes to an hour to be completed. To my disappointment, the service exceeded the estimated time, which caused me to miss my appointment that I had been eagerly waiting for over three months. When I reached out to the service manager regarding the delay, it seemed like they were trying to cover up and protect the service advisor who assisted me. This kind of behavior is not acceptable as it undermines trust and accountability within your team. I had hoped for an apology or some form of compensation for the inconvenience caused, but none was offered. Instead, the service manager attempted to justify the delays by claiming they were beyond their control and that such things happen. Due to this whole experience, I have decided to take my business elsewhere. I value punctuality, professionalism, and honest service, which unfortunately were lacking in my recent visit to your center. Thank you for taking the time to gather feedback. I hope that you can address these concerns and improve your services for future customers.

Kenya was super efficient, courteous and friendly. She reviewed my info and the car info thoroughly. She was puzzled by the reading of the odometer. She said I may have to recheck the odometer because they entered only 5000 mi on your 2019 Honda CR-V. I was glad she caught that. It tells me she is doing her job. I told Kenya that it was my mom’s car and she passed last year. I only drive it on special occasions. I want to take great care of it for her.

Thanks

Oscar is very attentive and stays true to his quotes on turn around time. He is friendly and trustworthy. and makes taking me vehicle to service a breeze. Thanks Oscar for the great customer service. Theresa

Nice work

Totally top notch!!

Hector fue muy amable al atenderme.

I really satisfied for Hector Gonzolez services. . My car was completely fixed at Freeway HonDa Dealer . I trust HonDa Dealer and will comeback when I need. Thank you, Helenedo