Oscar is a great guy and he did a great job. He’s a Great Service Advisor.
1/5/2024
Brian S. VERIFIED CUSTOMER
I’m very upset. I was given a form to approve a credit check. I was hesitant to sign as I already had secured a loan from Travis Credit Union and did not want my excellent credit score to go down with multiple credit checks. I was reassured that just your dealership was going to do a check. Lo and behold probably a dozen credit checks were done at the request of your dealership and my credit score went down approximately 40 points with TransUnion.
1/5/2024
Bernarda V. VERIFIED CUSTOMER
Todo muy bien
1/5/2024
Van D. VERIFIED CUSTOMER
Oscar was very professional and polite. Great service
1/5/2024
Ruben B. VERIFIED CUSTOMER
Came in before my accord's scheduled oil change (currently at 40%), due to rattling in the engine compartment on the passenger side. Diagnostic charge of $170 to have them look into it. Decided to get the Premium svc for $360+ so Hector kindly waived the Diagnostic fee for me. Found noise to be drive belt tensioner and a lot more issues that I couldn't afford at this time. Tires were to worn to safely drive in the rain so added new tires and alignment to my bill. Appreciated the complimentary shuttle home and there while they serviced the car.
1/5/2024
Gibran/Ruth J. VERIFIED CUSTOMER
For the first time, I really liked the customer service and they took the time to answer my questions. I was very satisfied
1/5/2024
Marco A. VERIFIED CUSTOMER
Oscar is always amazing, he’s efficient and reliable. I’ve been going back to him for a few years now and it’s always a great experience.
1/5/2024
Melissa T. VERIFIED CUSTOMER
Always a pleasure when I come to get my car serviced! Erick is great at what he does and so glad he is back!!!
1/5/2024
Mohammad M. VERIFIED CUSTOMER
Today I visited your branch, and I’m thoroughly satisfied with the service. Oscar, my service adviser, was exceptionally kind and helpful. His professionalism and friendliness made the entire experience great. Kudos to Oscar and the entire Honda team for their excellent service!
1/5/2024
Marina P. VERIFIED CUSTOMER
Kenya is a one of a kind person. Outstanding service, she has a superb customer service orientation! For Kenya we only have compliments! She is the best person that ever helped us, and let me tell you, I had Lincolns Cadillacs, mercurys and other car brands, but Kenya is the best!
All our respects for Kenya
Honda, please take care of such a good person within your team, she is a superb employee!
1/5/2024
Tiffany W. VERIFIED CUSTOMER
I don’t appreciate coming in with a coupon for a $75 oil change and instead being offered a $250 package which basically only gives a cabin air filter which is $17 and takes 1 minute to change myself. Beware of women with brains who also grew up with a dad who was a mechanic. I also don’t need $180 in transmission fluid offered at 29,000 miles. Ridiculous. In addition, i heard another employee behind the service counter loudly demean a young worker who walked in wearing a hat he didn’t care for. Do better. I’ll be taking my maintenance elsewhere.
1/5/2024
Reyna S. VERIFIED CUSTOMER
Excelente servicio
1/5/2024
Long N. VERIFIED CUSTOMER
Great service from Oscar keeping me updated on what is happening with the car, shout out to Victor the technician on servicing my car. Great work, thank you
1/5/2024
Marcelina G. VERIFIED CUSTOMER
He explain me very clearly all I need.
Thank you so much.
I glad met him.
Thanks
1/4/2024
Sungil T. VERIFIED CUSTOMER
Super excellent. Went to breakfast and popped into micro center. By the time I came back my car was ready.
1/4/2024
Zoe Y. VERIFIED CUSTOMER
Erick was very friendly, communicative and understanding of my situation. I received terrible news of a very expensive repair but he and the dealership worked with me to offer a discount to help my situation. I sincerely appreciate the kind gesture and will be back for all my service needs and future Honda vehicles.
1/4/2024
Mariela S. VERIFIED CUSTOMER
Excelente servicio
1/4/2024
Jacqueline V. VERIFIED CUSTOMER
Was told on the phone my oil change would be free. They even asked me for my make and mileage of the vehicle and said it would be free of charge but when I went the next day to my appointment I was told I would have to pay . I did pay but that's not the point , the point is that why would they tell me through the phone it would be free of charge and I end up being charged for it