The word “ maintenance due soon was still on” I still have to figure out how to erase it.
2/3/2021
Salvador H. VERIFIED CUSTOMER
Very good customer service !! Joshua very professional
2/3/2021
Rachel M. VERIFIED CUSTOMER
I left my cell number, never got a call on it that my car was ready 1/2 hour after I dropped it off, was told it would take about 1 1/2 to 2 hours, so I walked around the city. When I got home there was a message that my car was ready and the call came in at 8:30, half an hour after I dropped it off. Message was left at home ph rather than cell which was given to them.
2/3/2021
Ron G. VERIFIED CUSTOMER
Nice job today
2/3/2021
Jocelyn C. VERIFIED CUSTOMER
Took my car in for a tire rotation and now the wheels are making noise that was not there before. Very dissatisfied with the service given.
2/3/2021
Emma A. VERIFIED CUSTOMER
The advisor that attended to my car was very nice. He explained of what the service they did to my car.
2/2/2021
Edward S. VERIFIED CUSTOMER
Trinity was extremely courteous, professional, and sincere. I was fortunate to have her as my service advisor again. All your service advisors are top notch, but Trinity exceeds all expectations.
2/2/2021
Derek B. VERIFIED CUSTOMER
The man who provided me with service, Anthony, was knowledgeable, professional, kind, helpful and an all-around great guy. Please give him a raise! He’s a gem.
2/2/2021
Anietie E. VERIFIED CUSTOMER
Mr Anthony Sanchez provided excellent customer service during my visit to Norman Reeves Honda. He explained the service that I needed on this visit in a professional yet friendly manner. Best of all he followed all the required COVID procedures. Excellent epxcellent service!
2/2/2021
Thomas R. VERIFIED CUSTOMER
It’s always excellent.
2/2/2021
Ismael Alejandro. VERIFIED CUSTOMER
The installation of an accessory was completed faster than expected. Gabbie was very friendly and promptly apologized for the long wait to be checked in for my appointment.
2/1/2021
Erick C. VERIFIED CUSTOMER
Josh was super helpful with everything. Will definitely come back here because of him.
2/1/2021
Justin D. VERIFIED CUSTOMER
Samuel Tung was an excellent customer service personnel ????
1/31/2021
Rick Miko. VERIFIED CUSTOMER
Brandon was great as well as the team in the service department. They all pitched in to help! My car is running smoothly now without all the “noises”. Finally after about 3 years of me indicating and mentioning this issue , it’s fixed. Just disappointed that it took YOU all 3years to figure it out. I know my car and how it should feel after a service. It feels and drives Awesomely now!! Thank you.
Please look at the history of maintanance and comments I’ve made throughout the years (that seemed to go un noticed or your service department couldn’t find) but I knew. Just felt I was not taken seriously for the 3 years and was made to feel stupid and crazy for complaining when I was right all along. So WHY DID IT TAKE YOU ALL 3 YEARS to figure it out? Perhaps it’s because I keep my car forever. That’s why I LOVE MY HONDA! So THANK YOU for finally fixing it back to perfection. Now I just need to fix the interior torn leather seats, door rest and such. I plan to purchase another HONDA in about 2 years. Thank you again. Miko Sanchez
1/31/2021
Christian R. VERIFIED CUSTOMER
Excellent experience, I had a great service. Thank you.
1/31/2021
James C. VERIFIED CUSTOMER
Trinity was the best. She answered my questions help me with the warranty. She completely took care everything I needed to service my vehicle.
1/31/2021
Rachel C. VERIFIED CUSTOMER
I was very satisfied with service today with Joshua very polite very nice he knows how to treat his customers thank you
1/31/2021
Maide S. VERIFIED CUSTOMER
Very accommodating, courteous and respectful service rep.