I schedule with you to have to have my transmission serviced. I called previously and spoke with a lady and asked her what the cost is for for draining and refilling my transmission on my Honda 2018 accord (2.0) and she said it $139. I had a coupon ($10.00 dollars off) when I came in Chris said it was gonna cost $139. As it was being serviced Christopher came back said he was going to be $186 because it was a bigger motor. He going charge more for 1 extra quart of fluid. I just didn’t understand how you can say one cost and change the cost once the service is being performed. Your people should know the cost of a service. I purchase my car from you guys.
9/3/2021
Meri M. VERIFIED CUSTOMER
I already did a survey after I came in for my service . I think it has been a couple of months ago.
9/3/2021
Michael T. VERIFIED CUSTOMER
He had my car ready in a timely manner.
9/3/2021
Ashraf H. VERIFIED CUSTOMER
Trinity was excellent. The service people, however, forgot to wash my car.
9/3/2021
Salvador F. VERIFIED CUSTOMER
Very good attention.
9/3/2021
Alan G. VERIFIED CUSTOMER
Trinity was exceptionally professional knowledgeable.
9/2/2021
Raymond Z. VERIFIED CUSTOMER
Yes I'll take the survey.
9/2/2021
Jaime V. VERIFIED CUSTOMER
Happy to have my AC fixed under warranty
9/2/2021
Ricardo M. VERIFIED CUSTOMER
Great service. Thanks
9/2/2021
Veronica D. VERIFIED CUSTOMER
Trinity Is awesome is the service department
9/2/2021
Maria Elena. VERIFIED CUSTOMER
Excelente servicio
9/2/2021
Christian G. VERIFIED CUSTOMER
Very prompt service! Thanks.
9/2/2021
Elizabeth U. VERIFIED CUSTOMER
Always excellent service. Thank you
9/2/2021
Leslie F. VERIFIED CUSTOMER
Easy breezy ;) Christopher was both professional and personable!
9/2/2021
Madeline Y. VERIFIED CUSTOMER
Anthony was very helpful! He was very knowledgeable about the reason for my visit and he was very prompt in notifying me about the status of my vehicle. I was able to get helped without an appointment due to last minute decision visit. He made the entire visit painless and pleasant!! Customer service provided and Anthony's attitude are excellent!
9/2/2021
James T. VERIFIED CUSTOMER
Great service
9/2/2021
Faustino E. VERIFIED CUSTOMER
Very professional
9/2/2021
Jonathan M. VERIFIED CUSTOMER
In, out, on time, and courteous. No hassles with the warranty. All you can ask for.
9/2/2021
Alexis E. VERIFIED CUSTOMER
Anthony was awesome!! Trinity not so much, didnt even explain or care to elaborate on what my vehicle needed or recommendations. Maybe she was having a bad day as it reflected. Surprised to see a top associate of the year award on her desk.
9/2/2021
Ashlien S. VERIFIED CUSTOMER
As usual my experience this time in the simple and seamless process of getting my oil change affirms my trust with Norm Reeves Honda West Covina. Thank you!