Norm Reeves Honda West Covina Auto Repair Service Center

Great service

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I went there on Aug 16 for oil changes and the mechanics forget to lock the underneath shild

From the moment I arrived and spoke with Christopher Gutierrez I felt frustrated that he was dismissive and did not understand or acknowledge the reason I made the appointment to check why the battery was completely drained after 2-3 days of not driving and this happened twice in the last month. I gave him the benefit of doubt and agreed to wait while the car was checked. After 45 minutes Christopher came back and said the battery was fine although I told him it was replaced only 1 week ago. He said that was all he could do and if it happened again to bring the car back. After no resolution and feeling frustrated I requested to speak with his supervisor. Joseph Huynh allowed me to explain the situation in his office. Joseph was a great listener, professional and understood my concerns. He explained the possible reasons as to why the battery could be draining and had further testing of the electrical system done while I continued to wait. He then took the time to explain the findings and that indeed something was drawing a higher than normal current while the car was off. He stated that it would be a 2-3 day process to diagnose the exact source and we made an appointment for further service in the near future. I was very grateful for the time and care that Joseph spent with me and feel that he resolved the issue as best possible for today.

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Good Service!!!

Joshua Martinez is an excellent employee.

I always get great service from every employee at Norm Reeves Honda West Covina

Excellent service

Excellent service by Joshua Martinez. Very respectful, explain everything I needed to know and with a positive attitude to the clients.

I only deal with Brandon Hanson because he is polite, courteous & he is always ready to help me out & answers all my questions.

Awesome teamwork! Thank you!!! Everyone so helpful made me feel like I was home.

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Sam was a great help! Love coming to West Covina Honda !

Prices were reasonable and the job was done in a timely manner. Trinity was very courteous and helpful.

Excellent customer service by my advisor thank you

Service was very professional . Thank u so much ,u guys r the best.

Tell my service adviser Christopher to keep up the Excellant service & polite & courteous service & making me feel Iam Important to your business!!!!

Anthony Sanchez is the best! Always goes above and beyond with customer service

Trinity help me. She was an amazing, Very informative, made sure everything was covered. Fast service. Text me when finished with car. She was patiently waiting for me when my Uber was late dropping me off.