A really good staff that provided me an awesome experience, really appreciated it!
12/29/2021
Raquel M. VERIFIED CUSTOMER
all the service was satisfactory.
12/29/2021
Robert S. VERIFIED CUSTOMER
Kellie was a pleasure to work with. Kellie is extremely knowledgeable & her customer service skills are stellar. Not only was she able to assist me with my concerns, she also engaged in conversation & really
took the time to ensure I was satisfied. I have purchased 4 vehicles from your West Covina location & I have all of my maintenance done there as well & with service like this that Kellie provided, you will continue to have my business.
12/29/2021
Ronee M. VERIFIED CUSTOMER
Excellent customer service
12/29/2021
Raymond J. VERIFIED CUSTOMER
Great
12/29/2021
Hwa In. VERIFIED CUSTOMER
Setisfied
12/28/2021
Yamini K. VERIFIED CUSTOMER
I came for Oil Change but end up in changing the Transmission fluid for $139 without tax and while delivering the car - Service Consultant( Brandon Hanson) said Transmission fluid cap missing but still filled the fluid. I came home and checked my previous history of receipt where Transmission fluid change price is around $50.35(Parts + Labor + oil) I really don't know why you charged me $89.60 extra, I really feels that I got cheated, He literally lied on to my face by placing $139 upfront during the initial estimate itself.
Brandon said that -Fluid cap ordered and asked me to call back in 2 days to ensure they have the cap to place it, but I'm wondering do you really care about the fluid/oil spill without the cap and are you going to refill the fluid again before placing the cap?
12/28/2021
Chong J. VERIFIED CUSTOMER
Great service by Joshua Martinez. He was very friendly.
12/28/2021
Linda D. VERIFIED CUSTOMER
The wait time was not bad without appointment
12/28/2021
Mark A. VERIFIED CUSTOMER
The service team at Norm Reeves Honda always provide excellent service and excellent customer service. Brandon is an exception when it comes to customer service and Very helpful .
12/28/2021
Joyce G. VERIFIED CUSTOMER
Brandon was great
12/28/2021
Linda L. VERIFIED CUSTOMER
Good service as aleays
12/28/2021
Imelda R. VERIFIED CUSTOMER
Trinity was such a great help in getting all my repairs taken care of, even when unforeseen issues popped up. Set up with a loaner car and great communication in keeping me updated as the repairs progressed.
12/28/2021
Dereck R. VERIFIED CUSTOMER
Wait time was outrageous!!!!!!!
12/28/2021
Jeff O. VERIFIED CUSTOMER
Kelly provided great customer service
12/27/2021
Henry W. VERIFIED CUSTOMER
Great service.
12/26/2021
Claudia B. VERIFIED CUSTOMER
Anthony Sanchez provided great customer service.
12/26/2021
Edna M. VERIFIED CUSTOMER
Brandon Hanson goes the extra mile to provide customer service and keep customer like me coming back.
12/26/2021
Gordon T. VERIFIED CUSTOMER
I’m not satisfied at all. She will distort the customer’s meaning. I don’t think she is qualified for the work of the customer service department.