Excellent service!! Andrew was very nice and welcoming, the techs handles the car with lots of care and was very mindful of my needs and expectations!
1/22/2026
Irene A. VERIFIED CUSTOMER
My shift knob was damaged when I got my car back i turned it in with no damages
1/22/2026
Lawrence L. VERIFIED CUSTOMER
Trinity was a great representative, as always! Thank you, Trinity!
1/22/2026
Niki S. VERIFIED CUSTOMER
Very good service
1/22/2026
Mario S. VERIFIED CUSTOMER
Excellent service
1/22/2026
Luis M. VERIFIED CUSTOMER
Tha k you for the excellent service.
1/22/2026
Phuong V. VERIFIED CUSTOMER
David Ochoa was friendly and professional. It was my first time going to Honda west Covina and he explained the process to me and provided recommendations for service.
1/21/2026
Benjamin R. VERIFIED CUSTOMER
Ramblino and the technicians were able to find the issue with my car and correct it and I’m so glad happy and thankful it wasn’t something worse and expensive. Great people at norm reeves Honda West Covina I would not take my car to another place. Thank you for the great work.
1/21/2026
Soledad B. VERIFIED CUSTOMER
Anthony was great!
1/21/2026
John H. VERIFIED CUSTOMER
The service department was very friendly and the service was fast
1/21/2026
Samuel C. VERIFIED CUSTOMER
Excellent customer service!! Thank you for providing a great team
1/21/2026
Roberto O. VERIFIED CUSTOMER
Great service by my advisor. Helped me even though I didn't have an appointment. Thank you very much. Keep up the great work/customer service.
1/20/2026
Nelson R. VERIFIED CUSTOMER
Genaro definitely helped me today with providing my my service and information for my Honda and was satisfied with my experience.
1/20/2026
Marlin L. VERIFIED CUSTOMER
Very long wait to check in and leave car for repairs
1/20/2026
Betty D. VERIFIED CUSTOMER
Love your texting system. Professional staff as well.
1/19/2026
Eric C. VERIFIED CUSTOMER
Andrew Sharma was great went above and beyond was very helpful, however the problem lies with Ethos Group the extended warranty that I purchased they did not want to cover the repair on my car Andrew pleaded my case to them and they were very rude with him on the phone. I was very disappointed with Ethos group. Being that this is my first claim with them and spending $3,300 on a warranty. I feel ripped off by them. I am not happy.. I have always been satisfied with Norm Reeves Honda West Covina service department. Never any issues until now..
1/18/2026
Fernando A. VERIFIED CUSTOMER
Javier, explain everything, has great costumer service, good attitude.
1/18/2026
Julie K. VERIFIED CUSTOMER
Andrew was the best he gave me all the information needed and explained in detail what was happening, greatly appreciated.
1/18/2026
Robert M. VERIFIED CUSTOMER
Trinity and Randy were very helpful very friendly. Trinity went out of her way to make sure I found my car when he traded my car in and Mr. Randy help me seal the deal and walk out of there with a new 2026 Honda Civic and I’m enjoying every minute of it.