Norm Reeves Honda West Covina Auto Repair Service Center

Upon arriving, I asked how long it would take to service my car. At this point, I have been told by two different people it wouldn't be too long a service over the phone, but the actual technician isn't sure and is honest with me that they wouldn't be able to give me a good estimate until the diagnostics was done. Fair enough. One hour passes, I'm guessing they've at least figured out what the service I'm in for is and can give me a better estimate now, so I inquire about how long it will b. No idea, they've apparently sent my car across the street and they'll have to let me know when the Toyota team gets back to them. Okay. I ask about a shuttle, I live an hour away so going home isn't an option and there isn't a pick up service, so, not knowing if an Uber/Lyft back to the dealership would be worth it, I decide to stay instead of enjoying my day nearby. Again, I've been told by at least two different people it shouldn't be too long previously. 3 more hours pass, no one has reached out to me with any information. I ask someone what's going on, am told it will be another 3+ hours and break down as I am hungry, frustrated, and no where near home. At least that gentleman I spoke to this time tried to be considerate, rectify it in some way by seeing if there was someplace I wanted to be dropped off so I could at least eat, and explain why it would be that long (it was not actually on your lot, so yes, it was slightly on the whims of the other dealership and how busy they were with their own appointments, since it seems your dealership did not actually notify them they would be the ones that needed to service my car, basically making my 9am appointment with Norm Reeves useless) Aside from the pickup that afternoon, no compensation for my lost, 7ish+ (excluding the drive time, which pushes it to 9+) hours was offered to me and while recognizing most of the people I had interacted that day were not actually to blame, I was so frustrated I simply left without bothering to communicate how truly disgruntled I was at the car salesman who has said it would be a quick service and the parts needed had already been ordered (unsure if that was a straight lie since it was sent over to a different dealership to be fixed) and the gentleman who set up my appointment (Eric something I believe) who also said it would be a short fix and never communicated with me, despite a note that he be informed of my arrival being placed on my order/appointment.

My Sales associate Mario Garza was very pleasant and answered all my questions. I was satisfied with my service.

Mario provided a very good service. We are happy about your company from the way you handled everything.

Sam was courteous. Informed me each step. Answered all my questions.

Mario provided excellent customer service!

I like that Juan Luna, follow up until my car was promptly fixed, even though they didn't had the part that they, but when and ask me to either to leave the car to have it fixed the following morning. That's Service well Done ????

Excellent service

Thank for taking care of outr car great and quick device thank you Anthony for taking care of us ??????

The service is very good and I am very satisfied

Na

Good service

It was my first visit on Norm Reeves Honda for Service My CRV. I had received excellent customer service upon my arrival I liked it. Mario Garza gives outstanding customer service to all of the departments with whom he works. Keep Going Brother Thank You - Sagar

Good service and support.

Excellent job

He's an excellent agent. I'm hard of hearing he never ever made me feel like I was bothering him. He answered every question and everyone of them with a smile. he explained everything to me he didn't leave me hanging about anything. He has excellent eye contact and shows an interest in what is being said. I've dealt with many agents there and I can truly tell you that he's the best.. very personable.

Very good service

Thank you Anthony for always being super helpful and always going beyond and explaining everything so easy for me. Highly recommend to always go to him.

Mario was very sweet

Ram is super nice guy. Very humble, honest, kind, caring, patience, smart and respectful. His supervisor Joe is also a wonderful man. The best Honda service in LA.

Great service, Mario was very welcoming and accommodating.