Ms. Valerie Machado was excellent; however, when I scheduled the appointment by phone, I mentioned that I needed someone to check the charger door. She kindly explained that my appointment was only for rotation and not diagnosis, and that on Saturday it would take another three hours. She recommended that I make a different appointment, which I agreed to.
3/23/2026
Ariana L. VERIFIED CUSTOMER
Thank you to the crew for taking care of my car this weekend! Very quick . Género Pérez checked me out so quick and was very kind.
3/23/2026
Laura P. VERIFIED CUSTOMER
I give a BIG thank you to Andrew Sharma for hearing me and understanding my concern I left satisfied with good customer service. If I do return for Car service I would like him to help me out! Thanks again!
3/22/2026
Jorge L. VERIFIED CUSTOMER
Martin Fraire was awesome! Very professional and kind.
3/22/2026
Dana P. VERIFIED CUSTOMER
Sam was very helpful and knowledgeable
3/22/2026
Ian M. VERIFIED CUSTOMER
Will be going to David for the foreseeable future regarding my honda civic service.
Respectful, informative, & straight forward
3/22/2026
Shelley K. VERIFIED CUSTOMER
Service advisor was excellent!
3/22/2026
Karla G. VERIFIED CUSTOMER
Very nice and pleasant visit the rep was outstanding.
3/22/2026
Adalberto L. VERIFIED CUSTOMER
Thank you very much for the excellent customer service you always provide to me and my vehicle. I appreciate you and that’s why I go to Norm Reeves Honda in West Covina! Keep up the good work.
3/22/2026
Pat R. VERIFIED CUSTOMER
Thank you so much Anthony for taking care of me ???? God bless you ???? , sorry it took so long for me to get back I am very satisfied Patsy ????
3/22/2026
Kenneth H. VERIFIED CUSTOMER
It took nearly 30 minutes to talk to an advisor, Samuel Tung. Once Samuel was on task he had the car taken to the car repair shop to have the Due Bill handled. Then after another15 minutes, he advised that the specialist for the ding/ dent removal process was not available and I needed to make a new appointment.
3/21/2026
Gema G. VERIFIED CUSTOMER
Mal servicio
3/21/2026
Nancy V. VERIFIED CUSTOMER
Adrian was fabulous, he gave superb customer service, explained everything very clearly and even checked in with me as I was waiting in the lounge area. He’s an exceptional advisor, he gets an A+++++ rating from me!
3/21/2026
Susan C. VERIFIED CUSTOMER
I’m very happy n grateful to all the people of service department of Norm Reeves Honda. They are all very respectful n kind n most specially very helpful to me as I’m having a hard time to walk, they all offered me a helping hand. I’m most specially grateful to Joseph Huynh whom I have always trusted n always follow all his good advice to my car for sooo many years. It is very important to have someone whom you can trust n lean on to and with Joseph Huynh i know my car is in good hand.
3/21/2026
Alexia G. VERIFIED CUSTOMER
Andrew was very helpful and made sure my car was taken care of. I had a great experience and trust coming back because of the level of service that was provided during my visit.
3/21/2026
Perlita B. VERIFIED CUSTOMER
Service was excellent I was so happy it was done so quick very professional excellent Service
3/21/2026
Ashley V. VERIFIED CUSTOMER
Samuel Tung provided excellent customer service during my visit with Norm Reeves West Covina. He was attentive and even went out of his way recommending they check some things that were still under warranty. Thank you for the great service Samuel!
3/21/2026
Jacob M. VERIFIED CUSTOMER
Every time I go get my car serviced I always get the best help. To name a worker that is very helpful every time is Anthony Sanchez. He always makes me feel so welcomed and is always on top of his game on anything I need when it comes to taking care of my car.
3/21/2026
Caroline C. VERIFIED CUSTOMER
Javier was very informative, he was able to answer all my questions. But first and foremost, he was very patient.
3/21/2026
David B. VERIFIED CUSTOMER
Javier did a great job. Communicated well and got the problem sorted.