i was very please with the service Genaro Perez took very good care of my care and even did the extra
3/19/2026
Olivia E. VERIFIED CUSTOMER
Very courteous and fast service
3/19/2026
Elizabeth U. VERIFIED CUSTOMER
Excellent customer service. Explained everything and simple . Consideration with my disability. Brought the car close to me so I wouldn't walk far.
3/19/2026
Piero Y. VERIFIED CUSTOMER
Everything went well. Adrian delivered professional service.
3/19/2026
Alejandra E. VERIFIED CUSTOMER
Good job Samuel, better help than I expected. 5 star thank you.
3/19/2026
Virginia T. VERIFIED CUSTOMER
I had an appointment I was in and out within half an hour great service.Adrian explain what was done and what service and what I would need to do for the next service.
3/19/2026
John C. VERIFIED CUSTOMER
Javier is an excellent customer service agent.
3/19/2026
Karissa A. VERIFIED CUSTOMER
Samuel was extremely helpful and professional. I will definitely be requesting him next time!
3/19/2026
Olivia E. VERIFIED CUSTOMER
I appreciate David Ochoa's professionalism,expertise and advice as well as the team of technicians that work at Norm Reeves of West Covina.
3/18/2026
Ka L. VERIFIED CUSTOMER
The wait in line was bit long even after setting an appointment but once someone come the service was quick and not a horrible experience
3/18/2026
Julie C. VERIFIED CUSTOMER
Sam was wonderful. Very patient and provided with enough information to understand what was the issue. He updated me through out the day about my car.
3/18/2026
Eric G. VERIFIED CUSTOMER
It was great Adrain was great he was so nice and helpful and understanding when it came to my cars problem my brother has also had him and we have nothing but great things to say about Adrain I would definitely come back to norm reeves for all my service needs
3/18/2026
Frank M. VERIFIED CUSTOMER
You can start by giving me s refund due to your un ethical sales tactics
3/18/2026
Dominick P. VERIFIED CUSTOMER
Service great as always always enjoy taking my car here David was top tier and excellent service rep
3/18/2026
Julia P. VERIFIED CUSTOMER
Excellent fast service.
3/18/2026
Lauren M. VERIFIED CUSTOMER
david was definitely very soft spoken and kind and patient. He really worked to ensure my questions were all answered, even though he was not in control to fix the sensor issue. My frustration with electric Prologue is up the roof and he was able to listen and be empathetic. He is really a gem. He never made me feel rushed or just another number.
3/18/2026
Wenchong W. VERIFIED CUSTOMER
The service was excellent, I'm satisfied.
3/17/2026
Ashtony O. VERIFIED CUSTOMER
I was late to my appointment but I still showed up and was taking in easily. They showed me everything I wanted to know. I usually take in my car and wait until the end of my day to go pick it up and not when they call me straight away. But when I do come pick it up its easy and recently have been having the same guy help me and he is just doing amazing work and answering all my questions I give him. We both like the same cars