Norm Reeves Honda West Covina Auto Repair Service Center

Valerie M. was awesome!

N/A

Valerie was very professional and helpful with questions I had during the time of service. Definitely will come back based on the customer service she provided

Mr. Perez was very gentle and polite while helping me. I was 10 min late to my appointment but he didn’t made me feel awful or decline to honor the appointment. I appreciate his candor .

It was amazing the man who helped me out told me I had a squirrel in my car if it wasn’t for him I would have never known

Efficient & professional

Manny was good and I got what I needed done. But your shuttle service is terrible. I almost waited 2 hours. If I knew it was going to take that long I would had called Uber.

Género was great!!! Very kind and helpful. I am still waiting for a copy of the service that was provided. Since the tech hadn’t finished typing in the notes, he said he would email it to me and I still haven’t received it.

Had a appointment set up no porter was present at arrival sat in the car for 20+ minutes before was noticed this is unacceptable finally service manger addressed the situation and a service advisor finally came out was disgruntled that I had after market parts that needed to be installed prior to a alignment was hassled about them not being Honda genuine. Car went in for an alignment with the aftermarket parts being installed was a waiter meaning iam staying physically in the building. I get a phone call to go see her at the desk that’s a first didn’t feel like I was important or that I was respected by doing that all other dealerships if you waiting the service advisor comes out to you. Felt unprofessional. Paid got the paperwork back about the alignment prior was out of spec now it’s in spec had zero issue with alignment even though outer tie rod boot was completely torn. Took off and the car was drifting pulling to the right drove it around and still was pulling to the right came back to the dealer. Expressed the concern felt odd that it was pulling to the right even though it was to spec asked questions and was ridiculed because they were after market which would not make a difference in this scenario. Service advisor push’s and lectures about it not being oem but that’s not the concern the concern was if it’s in spec why would it now be pulling to the right so instead of her handling the situation she had me talk to the service manager about the issue. Tells the advisor to send it back in for the alignment to check and she starts going on other cars paperwork another advisor noticed I was waiting and started to take the initiative and then risk of loosing me she jumps in tech comes and gets the car and he says it pulls to the right no explanation as to why cars in spec nothing they can do I take the car home now in worse condition minus 600.00 for a car that now steering to the right great!! I have to reach out to another service advisor at another dealership that has not seen the car and was able to trace down the solution once again I have to fix a car that I should not have to fix. I had high hope and was left disappointed. I will not return

Always a great experience at your dealership. Nicole is very helpful in keeping me posted on the status of the repair. Thank you.

Friendly and helpful but almost 2 hours for oil change

Fast, courtesy and very good service

I want to commend the service staff at Norm Reeves West Covina. I was able to book an appointment on the website for service within 2 days. Loved that! I arrived to my appointment for 3:45pm on time and was greeted by Genaro Perez who got me checked in very quickly. He assured me that I’d get a text when my car was ready to be picked up. I got 2 texts! Considering the last dealership I went to where I got not one single texts I have to say the service I received here at this location was exceptional. My car was ready in an hour. My only regret is I didn’t purchase my 2025 Pilot from this dealership. Will be coming back for regular service maintenance for my vehicle.

Very satisfied

Nicole Cabrera was nice and helpful, thank you.

It was great. Made it easier. To stress.

I waited for an entire hour after my appointment time before I was even checked in. I was only checked in before I went inside and asked what the hold up was.

Valerie did a nice job explaining all the stuff that needed to be fixed on my car!

Nicole was nice and professional

The check in took about 50 minutes , when I got there on time