So far this is my 3rd year doing my basic maintenance for my 2022 Honda HRV that I bought brand new at Metro Honda.
It would show in your records who was my first service tech that made the difference and so I returned. The next one was Ram and now it’s Valerie.
One main reason I return is the tech videos the whole car to keep record of the condition brought at the time of service. I am very picky when it comes to my car ever since I owned one. I clean it myself and make sure I do not get scratches as I park away from cars when I can. The video makes me feel safe and expect all technicians to take care of the cars properly aside from doing their correct job be it a basic oil change, installation of basic parts for maintenance like filters. I expect to have my car returned to me in the good and clean condition I left it in their hands. So far so good. Andrew was very helpful as well that even if he is not my service tech he answered my inquiries politely and so willing to help.
If Andrew is still around, I may ask for him in my next service.
4/9/2025
Pamfilo R. VERIFIED CUSTOMER
Ramblin Diego was super helpful and had great customer service! The service was done in a timely manner and he was great with communicating all of the updates and steps!
4/9/2025
German D. VERIFIED CUSTOMER
Excellent
4/9/2025
Alfredo F. VERIFIED CUSTOMER
Good service and Trinity was professional and patient:)
4/9/2025
Gail W. VERIFIED CUSTOMER
Ram was so helpful and nice to explain everything to me. I honestly would not take my car anywhere else! Norm Reeves employees are knowledgeable, friendly, kind, and efficient!
4/9/2025
Jessica E. VERIFIED CUSTOMER
Today's service was excellent and quick, Trinity kept me informed and made my day easier.
4/9/2025
Emelita V. VERIFIED CUSTOMER
Excellent service!
4/9/2025
Ericson J. VERIFIED CUSTOMER
Great customer service
4/9/2025
Grace A. VERIFIED CUSTOMER
Valerie was professional very detailed, patient and kind very sweet. Great job done.
4/9/2025
Brandon G. VERIFIED CUSTOMER
Valerie always helps me when I come in. And Valerie does a great job. I am glad to know that when I come to Honda. I know she will always do a great service well done.
4/9/2025
Annette M. VERIFIED CUSTOMER
I was very pleased with the way my vehicle was taken care of.
4/9/2025
Leah G. VERIFIED CUSTOMER
Thank you Valerie!
4/8/2025
Alvin N. VERIFIED CUSTOMER
NA
4/8/2025
Diana L. VERIFIED CUSTOMER
Labor cost is to high, this dealership dose not offer incentives for combine packages leaving the consumer to pay a high amount for services needed on their vehicle. I am so sad. I bought a Honda.
4/8/2025
Tyler S. VERIFIED CUSTOMER
Adrian said my car was probably gonna be ready before 3pm or at 3pm. It was a little after 3pm and still no text back. I texted him back and he didn’t respond. I went to the counter and asked a random employee if they could check on my car. They said my car has been ready… I was a little upset since he didn’t text me and I had already been at the dealership for over 3 hours at that point…I finally got my car back and was driving home when he finally treated me back when I was on the freeway. Poor communication. This has happened to me before in the past here where the employees don’t text back when my car is ready.
4/8/2025
Thomas T. VERIFIED CUSTOMER
I was taken care of and well informed while my vehicle was being serviced.????????
4/8/2025
Alexandra R. VERIFIED CUSTOMER
Excellent customer service
4/8/2025
Arthur S. VERIFIED CUSTOMER
Did not wait too long. Efficient service.
4/8/2025
Vince F. VERIFIED CUSTOMER
Ramblin is very efficient appreciate him
4/8/2025
Ashley G. VERIFIED CUSTOMER
Long wait in line but it was very organized and went by fast. Valerie was super nice & extremely helpful. I purchased my Honda in Montclair but I wish I had went to the West Covina location first.