Jared was courteous and very informative. Thank you Jared.
11/25/2020
Darlene S. VERIFIED CUSTOMER
Besides the 2.5 hour wait for an oil change, the service was excellent as always
11/25/2020
Anthony P. VERIFIED CUSTOMER
Great service team
11/24/2020
REVERSE MORTGAGE. VERIFIED CUSTOMER
Everyone was great. Thank you
11/24/2020
Katie J. VERIFIED CUSTOMER
Anthony is the best!
11/24/2020
NINA W. VERIFIED CUSTOMER
Corky was great! He kept me notified about the status of my Yukon and thankfully the fix was easy and quick!!
11/24/2020
Tammy W. VERIFIED CUSTOMER
I would like to thank Melanie Ciro for her expedient and friendly service. I appreciate the service tech quickly servicing my vehicle.
11/22/2020
Francis F. VERIFIED CUSTOMER
The regular service was completed. The check oil light was not reset.
I mentioned to the service representative that I wanted a quote to repair s piece of plastic molding on the drivers side. The service representative noted on my receipt that I wanted a quote for a broken taillight.
We are happy with our XT5 in general...however given the poor performance of Marvin K Brown, my next car will NOT be a Cadillac.
11/22/2020
Cassandra D. VERIFIED CUSTOMER
Thank you i got really good costumer service and help with the tire deals
11/21/2020
Deborah R. VERIFIED CUSTOMER
It had nothing to do with Anthony. It's just, I think two and a half your's for an oil change is a little to long.
11/21/2020
ROBERT V. VERIFIED CUSTOMER
My experience with Robert Congdon was completely satisfactory. However he had to pick the ball up after Jarred Jonsson who left for vacation and never once communicated with me. He failed to order parts he promised to have installed for a long trip I was planning or no one new knew how to locate them. But the worst part of my experience is your phone system which continually asked me to leave a message then said the message box was full and summarily dropped me. I had to resort to driving down to your facility to check on the status of my vehicle. This phone problem wasn’t over one or two calls to Jonsson but eleven or twelve attempts. Bob Verrilli
11/21/2020
Shirley W. VERIFIED CUSTOMER
Things went very well as planned.
11/21/2020
Fix Auto. VERIFIED CUSTOMER
Amazing service!!!! Thank you.
11/21/2020
Toni O. VERIFIED CUSTOMER
My car was there from Monday at 1:00 to Friday at 3:00 the part I asked for to be purchased was not purchased I was not told until Friday that it was not in stock I was expecting for my car to have that light repaired within that amount of days I also turned it in for a oil change my oil was not changed the sticker was still from June and my instrument panel still said it was at 24%, I paid $174 a diagnostic that we all knew was going to come back with nothing because there were no codes I paid money for my oil change we also did not happen so my I was without a vehicle for 4 days and nothing happened I was told I needed a battery because sometime that's what triggers what's going on with my car they told me because there was no lights they weren't able to diagnose what's going on with my car my battery didn't have a light on either and they're telling me I needed a battery so I don't know why they wouldn't believe something's wrong with my car because there's not a light on there was not a light on for the battery either
11/21/2020
Elenor K. VERIFIED CUSTOMER
Very helpful.
11/21/2020
Peter L. VERIFIED CUSTOMER
Fast and very Satisfied.
11/20/2020
Ron E. VERIFIED CUSTOMER
As usual Corky is one of your best service writers. Always on time and states in my budget
11/20/2020
Daniel B. VERIFIED CUSTOMER
Initially there were some communication issues but they were quickly resolved when Corky was assigned to my vehicle. He proved to be both knowledgeable and efficient. With his advisement I felt confident that my vehicle was in good hands, his personality also made the process enjoyable and stress free. Give him a raise, that's a guy you want to keep.
Without question I will be returning for service in the future, the entire staff stepped up and made everything right, I was thoroughly satisfied and intend recommend Marvin K Brown to friends and family as well
Overall great job, A+. I'm extremely particular when it comes to my vehicle and I trust MKB's service department has the know how and resources to meet my expectations.
See you soon,
-Dan Brace