I Just Felt That 2 Hrs.For A Oil Change Even With A Appointment Scheduled Was To Long To Wait . However Outside of That My Experience At Marvin K Brown And Especially With Sean was And Has Always Been Outstanding. Thanks Again . Respectfully Adela G
11/12/2020
TIFFANY T. VERIFIED CUSTOMER
Jared is the best! He always goes out of his way to handle my concerns. Give that guy a raise??
-TIFFANY T
11/12/2020
Thomas G. VERIFIED CUSTOMER
Kevin provides exceptional service!
11/12/2020
Jennifer N. VERIFIED CUSTOMER
When I picked it up the tires weren’t rotated, they said they couldn’t find the lock. I told him over the phone where it could be. When I picked it up, he said they couldn’t find it. Now I have to make a special trip back and wait. Urrgh!! Very inconvenient!
11/12/2020
Peter S. VERIFIED CUSTOMER
Thanks Corky!
11/12/2020
Robert V. VERIFIED CUSTOMER
Jarred did a fine job but your communication system is the worst I’ve come across.
I must have called 10-12 times Monday & Tuesday trying to get an update to no avail. Each time I was eventually passed into a black hole and told to leave a message, then told the message box was filled and summarily dropped. The 10 - 12 times is no exaggeration. I spoke to Jarred about this and he said his message box was empty. Makes me question why I am having my car serviced at MB.
Bob Verrilli
11/11/2020
Mike M. VERIFIED CUSTOMER
Sean is a great service writer. He took the time to explain the repairs needed.The repair was quickly completed. Thanks
11/11/2020
RODNEY S. VERIFIED CUSTOMER
Sean is a pleasure to work with. Sincerely appreciate his attention to detail and his customer service.
11/11/2020
Robert B. VERIFIED CUSTOMER
Sean was very helpful. I left to take care of some business and he called me when my car was ready. Nice guy!!
11/11/2020
Piero R. VERIFIED CUSTOMER
Cordial, informative and super attentive. Kept me in the loop of progress. He reviewed and explained all that was done to the vehicle when I picked it up.
11/11/2020
Rickie H. VERIFIED CUSTOMER
My service appointment went very efficient, my Service Rep, was friendly, and pleasant. My work was completed on time and little under Estimate. You have a great service department. My Truck runs as smooth as it did, when it was new.
My Thanks to your entire team.
11/10/2020
SALLY A. VERIFIED CUSTOMER
Very pleasant, easy process. Thanks!
11/10/2020
Robert M. VERIFIED CUSTOMER
Excellent service
11/10/2020
Vivian M. VERIFIED CUSTOMER
Very efficient and staff are accomodating!
11/10/2020
Michael C. VERIFIED CUSTOMER
Corky is awesome as always! He always takes great care of everything!
11/8/2020
James G. VERIFIED CUSTOMER
Great communication on the back end. Need to work on the initial appointment setting process.
11/8/2020
Jorge S. VERIFIED CUSTOMER
In the paper work it stated that not much time was spent trying to find the reason for my concern. My car spent a week there and from what I saw it didn’t seem like much attempt was given to figure what was wrong with my vehicle.
11/8/2020
Rozana A. VERIFIED CUSTOMER
The scratch under the door handle was not repaired
11/8/2020
Vivian P. VERIFIED CUSTOMER
Satisfied with the way Marvin K resolved my issue with my car through Sean in a timely manner.
11/7/2020
JACQUELYN F. VERIFIED CUSTOMER
Kevin was very professional and pleasant. He answered all of my questions and made me feel very comfortable with leaving my car in his care. I'm very grateful for everything. You all have a new client.