It took me almost 2.5 hrs to get an oil cha he and tire rotation when I was quoted 90 minutes
5/31/2019
Carl G. VERIFIED CUSTOMER
They forgot to reset the oil percentage gauge.
5/31/2019
Mary F. VERIFIED CUSTOMER
Tony was very professional and thorough !! A pleasure to work with!!
Thank you!
5/31/2019
Ryan M. VERIFIED CUSTOMER
Very fast service
Thank you
5/31/2019
MIKE S. VERIFIED CUSTOMER
Just love J Tyler! Love his personality, his level of personal service, and desire to handle our needs. I totally enjoy having to come in for service because J Tyler will take care of me. Such an asset to your service drive!
5/31/2019
Tamara M. VERIFIED CUSTOMER
Always professional and helpful
5/31/2019
Benjamin P. VERIFIED CUSTOMER
Absolutely!!
5/30/2019
Steven H. VERIFIED CUSTOMER
Corky was great though I missed Merl
5/30/2019
CLARA V. VERIFIED CUSTOMER
This was my first experience in many years at your shop. I called the day before and told the desk I would drop the car by 9:30 or 9:45 am. When I got there everyone was busy and I had to drive all the way to San Ysidro. I raised my concerns to a very unpleasant man called Larry or something like that who told me I missed my appointment and to wait. I asked Tony if he could help me and explained my situation. Tony, right away helped me and sent me on my way with a smile and an apology which was not needed but helpful after being scolded.
5/30/2019
Raquel W. VERIFIED CUSTOMER
Tyler provided outstanding service. He was very knowledgeable, and respectfully provided valuable information in regards to the care of my car and possible alternatives for the future. A pleasure to deal with, thank you!
5/30/2019
Gordon C. VERIFIED CUSTOMER
Thank you. Tony and the service team did a great job.
5/30/2019
Rob T. VERIFIED CUSTOMER
Kevin on point w attention and follow up to me his customer. Excellent service
5/30/2019
TED B. VERIFIED CUSTOMER
All the repairs to the audio and the detail job were fantastic, especially since were dealing with a 10 year old vehicle....Kevin Knepper is great. Think the repair entailed disconnecting the battery. Would have been nice to reset the clock:-)! Really, really liked being able to pay for the repairs online, so as not to go through the process at the dealership....I know it's new....Need to find a way to streamline the process of picking up the vehicle though. System and payment didn't seem to sync up, took a long time to print out paperwork, etc. Definitely a step in the right direction.
5/30/2019
Daniel C. VERIFIED CUSTOMER
The Rep was fine. However, I was appalled at the condition of my car after you supposedly washed it. My 13 year old daughter could have done a better job. I am switching dealerships for Service & Maintenance - have not been impressed with Marvin K Brown AT ALL since I acquired the car. Every communication and experience - weather by phone or in person - has been subpar.
5/30/2019
John A. VERIFIED CUSTOMER
Kevin has been my service person for many years, and I always value his advice, recommendations and good humor.
5/22/2019
Helen C. VERIFIED CUSTOMER
I have always been completely satisfied with the service at Marvin K. Brown! I highly recommend them to anyone????????
5/22/2019
Girmawit G. VERIFIED CUSTOMER
Very satisfying
5/22/2019
MAGGIE R. VERIFIED CUSTOMER
J. Tyler Williams is OUR guy. We only go to him for our vehicle repairs and maintenance.
5/22/2019
Bobby S. VERIFIED CUSTOMER
Robert has outstanding customer service.
5/22/2019
George B. VERIFIED CUSTOMER
Tony was excellent and easy to work with.
Tony was understanding and has a great knowledge of automotive repairs .
I strongly recommend Tony for a pay ???? raise and a promotion to add to your flagship dealership.
G