Robert is always friendly, considerate and explains procedures.
5/5/2021
Dorothy C. VERIFIED CUSTOMER
Luis was very thorough and treated me well! I waited in your lounge but really did not appreciate having the large TV tuned to CNN. Would’ve changed the channel but didn’t feel it was my place. Thankfully I could go into the business center room so I didn’t have to hear the propaganda. The service to my car was good...just didn’t appreciate the indoctrination!
5/5/2021
Daniel W. VERIFIED CUSTOMER
Kevin was very thorough and knowledgeable. Keep employees like him around.
5/5/2021
Edward R. VERIFIED CUSTOMER
Excellent customer service both Jared and Greg service manager
5/4/2021
William D. VERIFIED CUSTOMER
Poor communication. Technician went on vacation but someone else should have covered. Two voicemails, one text and one email went unanswered adding a week to the work order. The complementary car wash that was offered & accepted was missed. Completely better experience with Lexus, Mercedes Benz & Range Rover.
5/4/2021
Ted S.. VERIFIED CUSTOMER
Kevin is a great service advisor! Listens to what you’re telling him about any problems with the car and then takes care of them. Always returns phone calls promptly and is extremely courteous. Highly recommended Kevin as a service advisor!
5/4/2021
Rafael P. VERIFIED CUSTOMER
Excellent service. I was in and out in no time. Luis explained everything and provided great customer service.
5/2/2021
Ana S. VERIFIED CUSTOMER
He was very polite..explained the service (scheduled, and recommended). The team was fast and wait time was not terrible.
5/2/2021
James S. VERIFIED CUSTOMER
Kevin,as always, was helpful and provided excellent
service. Thank you.
5/1/2021
Joseph R. VERIFIED CUSTOMER
Luis was a Professional from start to finish inform me of each step-by-step of what’s going to happen to my vehicle of what was being done to my vehicle. Even surprising when he told me about a part that needed to be taken care of with The back windshield wash, Which is scheduled to be taken care of immediately. I really appreciate it.
5/1/2021
SUSAN D. VERIFIED CUSTOMER
Kevin is why I come to your dealership. His honesty and great service are very appreciated
5/1/2021
Rosario F. VERIFIED CUSTOMER
KEVIN KNEPPER, SERVICE LEADER, has always provided PROFESSIONAL and EXCELLENT CUSTOMER SERVICE AND EDUCATION. He is a valuable and irreplaceable employee leader. I trust him with all of my CADILLAC AND GMC auto needs and service. Thank you Kevin for all you do. You are truly appreciated for more that 15 years at MARVIN K BROWN.
5/1/2021
MARK B. VERIFIED CUSTOMER
Luis did a great job, helped me out with a quick repair
5/1/2021
Bruce B. VERIFIED CUSTOMER
I have always been completely satisfied with your service department Kevin napper as one of the best service writers that I have ever had and I’ve had a lot of them over the years he always seems to be looking out for me and have me take care of things that I need to take care OfThanks again Bruce
5/1/2021
SEAN M. VERIFIED CUSTOMER
SEAN M
5/1/2021
MICHELLE B. VERIFIED CUSTOMER
Great@!
4/30/2021
Barbara A. VERIFIED CUSTOMER
Great Customer Service
4/30/2021
Karen H. VERIFIED CUSTOMER
Jared was very understanding when I was explaining the situation with my breaks and got them fixed - no more squeaking
4/30/2021
Kiagu K. VERIFIED CUSTOMER
Jared's customer service is Outstanding!!
4/30/2021
Liliana D. VERIFIED CUSTOMER
We were told the vehicle would be washed it was not