Waited longer then I expected, however the service was good.
5/8/2021
Vince P. VERIFIED CUSTOMER
Why wasn't it washed?
5/8/2021
VALLERY G. VERIFIED CUSTOMER
Mr. Heinen was amazing amd very professional ! Every time I took it to get looked at he gave me the best job. ! Thank you
5/8/2021
William P. VERIFIED CUSTOMER
We have bought 2 cars from you, knowing Kevin would take good care of them.
Bill & Betty Pace
5/8/2021
Julie R. VERIFIED CUSTOMER
Thank you. The service was prompt and friendly.
Only problem was the service door swinging into the space where I was sitting on a bench with my dog. I thought good thing the dog was not a toddler (human child) because the dog intelligently quickly moved under the bench - under where I was seated (the north bench). This happened when one of your agents hit the auto door, the door came over at me where I was sitting and I was unable to stop or shove it out of our way.
You may wish to cement into the planter just the distance to permit the bench to sit back with enough distance if someone had a stroller or was in a wheel chair by the bench. Again, I was unable to stop the door, so there is no safety to cancel that swing if it encounters an object or person. (The trash canister could also be moved for a more pleasant outdoor experience. Certainly, no one is smoking that close to an entrance to your facility.)
I moved directly to the south bench of course and was sure to tell your agent about what had happened when he hit that door actuator. I wanted to follow up with this comment to give you a report to avoid anything like this happening again.
5/8/2021
Kathleen S. VERIFIED CUSTOMER
I really appreciated the way Luis listened to me. He made sure everything done had met or exceeded my expectations before I drove away. He's very professional, intuitive, and courteous. I wish that everyone who works in service, understood the concept of providing service as well as Luis does and embodies.
5/8/2021
Ed K. VERIFIED CUSTOMER
They finish the service on time couldn’t be happier
5/7/2021
Marjory B. VERIFIED CUSTOMER
Kevin is a great writer. We have been working together for over 20 years. He listens to the customer, even when they might be off in their idea of the problem. He communicates well.
5/7/2021
Guadalupe H. VERIFIED CUSTOMER
Very professional and efficient service
5/7/2021
Ronald L. VERIFIED CUSTOMER
Kevin is a great service advisor. We have been very satisfied with his help.
5/7/2021
Thomas V. VERIFIED CUSTOMER
Kevin is the best! A real pro.
5/7/2021
Russell B. VERIFIED CUSTOMER
Iwavery satisfied with the service wrwrier,Sean. He kept me up dated on the progress.
5/6/2021
Tommy C. VERIFIED CUSTOMER
Outstanding always treat me great.
5/6/2021
Kimberly B. VERIFIED CUSTOMER
Sean is very good at making a stressful situation less stressful and the unknown less scary. Good job..
5/6/2021
Colin D. VERIFIED CUSTOMER
Sean made sure all my needs were met and I could tell he really cared about my experience at your dealership
5/6/2021
Marqisa K. VERIFIED CUSTOMER
Thank you, Jared! Excellent service.
5/6/2021
Charles D. VERIFIED CUSTOMER
Robert is the best wish the other service manager were like him ????????
5/6/2021
Ron D. VERIFIED CUSTOMER
so far, I am satisfied with the service I received from your establishment. I will be watching my car for a few days to ascertain whether there are any continuing oil leaks. I do trust your service department, and I am very satisfied with Sean‘s interaction with me. I will come there again for service, and would recommend you to others.