Luis is always professional and knowledgeable. I appreciate him being proactive when caring for my vehicle.
5/19/2021
Wyntress M. VERIFIED CUSTOMER
Sean is always courteous and thorough. He goes above and beyond the expectations of customer service.
5/18/2021
David C. VERIFIED CUSTOMER
Thanks to Larry Ramos for his efforts on expediting the maintenance on my 2012 Cadillac SRX.
5/18/2021
David F. VERIFIED CUSTOMER
Sean is an exemplary service manager.
The technician(s) that completed the work did an outstanding job. Greatly appreciated.
5/17/2021
Dawn L. VERIFIED CUSTOMER
Luis was very professional and kept me informed about my vehicle.
5/16/2021
Minnie T. VERIFIED CUSTOMER
All the mechanicals seem to be working fine but I paid for an interior and exterior detail, but the car was not waxed and shining inside or outside. Also the car smells like fluids and oils, not like a car that’s been detailed.
5/16/2021
Minnie T. VERIFIED CUSTOMER
All the mechanicals seem to be working fine but I paid for an interior and exterior detail, but the car was not waxed and shining inside or outside. Also the car smells like fluids and oils, not like a car that’s been detailed.
5/16/2021
KEN F. VERIFIED CUSTOMER
Service airbag light came on after the recall replacement.
5/15/2021
Daniel K. VERIFIED CUSTOMER
Your text update system doesnt work. Its a one-way system. It send me texts and says i can respond to ask questions/ get updates, but when I sent messages back, it went to a black hole. Limited updates and feedback on my car status, which made it difficult to plan life due to not having a loaner car. I purchased a brand new Cadillac CT5 3 weeks ago, and just expected better overall service from such a great brand.
5/15/2021
James B. VERIFIED CUSTOMER
Repairs not yet done. Parts on order.
5/15/2021
Felipe R. VERIFIED CUSTOMER
Great service
5/15/2021
Joseph R. VERIFIED CUSTOMER
With each visit I have at MKB Luis has been a professional associate of yours. Keeps me informed of all the situations or problems I have with the vehicle and has taken care of it, 100% from start to finish. This is something that was lacking by the other manufacturers I used to deal with. Luis should be commended for a job well.
5/15/2021
Ailen L. VERIFIED CUSTOMER
The service manager was great and very helpful. He made sure that my concerns were addressed and taken care of. My service advisor was great.
5/15/2021
Kathleen J. VERIFIED CUSTOMER
Everyone is very polite and helpful..It was a wonderful experience and I thank you for having such great employees... Jenny is above reproach....she was most thoughtful and helpful..
5/15/2021
Donald S. VERIFIED CUSTOMER
Robert did a great job.
5/15/2021
JOHN C. VERIFIED CUSTOMER
My vehicle should not have sat at the dealership for days without my being informed, and The customer should not have to call to get a status report. The customer should not gave to point out your companies service discounts. Not Marvin K Browns best demonstration of customer service.
5/14/2021
Scott S. VERIFIED CUSTOMER
Robert is the best! Posted, very knowledgeable and personable as well. Thank you for having him
5/14/2021
Kathryn D. VERIFIED CUSTOMER
Thank you it was done on time and perfectly.
5/14/2021
William G. VERIFIED CUSTOMER
Kevin is the best. He has been my service advisor of choice for years. He is very informative and always explains to my understanding what is going on with my vehicles weather it is an oil change or major repair.