I called service and service management repeatedly and never received a call back. I finally called Sean, and he returned my call. My vehicle was there Wed and I received no word whatsoever until Monday afternoon. I find thus unacceptable, and the fact that I still haven't received a call from management, a week later says alot. This is why I stopped bringing in my Truck.
4/22/2021
Tamira C. VERIFIED CUSTOMER
Sean is ALWAYS so very responsive, kind, and concise with his communication. He provides timely updates and makes you feel like more than just another customer. Making the price of work needed easier to swallow! I cannot say enough about that dude!!
4/22/2021
Terry L. VERIFIED CUSTOMER
Luis was exceptionally helpful. He is a superstar when it comes to customer service
4/22/2021
Sausen G. VERIFIED CUSTOMER
Thank you Sean!
Everything is looking good.
4/22/2021
JESUS R. VERIFIED CUSTOMER
Jared did an excellent job
He is a professional .
Thank you Jared
4/22/2021
Alicia Or. VERIFIED CUSTOMER
I want to say the service was good. Not Jared fault but I think that you guys can come up with a better communication after the link for payment is done as to how to communicate when you arrive at the dealer to pick up the vehicle. I got there and was waiting on Jared to give me the release paper and explain the inspection details that was done on my suv. There was other gentleman that were there to help me but didn’t know much about what Jared knew so I still need it to wait on him. If there is a way to make the process more clear just like the person that takes care of you at the. Unicel that would be a much better experience. My car was dropped off at 9:45am and was done by 1pm or so. That was a way to long of a wait. Thank goodness my husband pick me up and drop me off home. Anyway I just wish that there is a much efficient communication. Thank you so much! I was overall happy with my service and Jared services, very professional.
4/22/2021
Gracie W. VERIFIED CUSTOMER
Team was great! I have no complaints. I waited for my car who had a oil change and tile rotation and they washed my car! Team was great. Thanks for a job well done
4/21/2021
Carole A. VERIFIED CUSTOMER
None
4/20/2021
Miguel O. VERIFIED CUSTOMER
Great customer service
4/20/2021
Dee R. VERIFIED CUSTOMER
Sean was the best! Was so helpful in detailing each step of what was happening and what I could expect and doing it all in a courteous and friendly manner. 5 stars!
4/20/2021
STEWART S. VERIFIED CUSTOMER
Sean did a great job for us. Thank you!
4/20/2021
Potter Electric. VERIFIED CUSTOMER
Kevin always does a great job! That's why we keep coming back!
4/20/2021
Carlen K. VERIFIED CUSTOMER
Your team is the greatest!
4/18/2021
Steven G. VERIFIED CUSTOMER
Kevin Knepper and his team were great.
Thank you for the attentive service!
4/17/2021
Chedid S. VERIFIED CUSTOMER
Jared did his job professionally
4/17/2021
Denise M. VERIFIED CUSTOMER
Kevin did another outstanding job. Thanks again.
4/17/2021
Thomas R. VERIFIED CUSTOMER
Kevin Knepper has taken care of my cars for 20 years. He was out the other day and Luis covered for him. What a great young man. Thank you as always.
4/17/2021
Western Pump. VERIFIED CUSTOMER
I believe the values of a family owned dealership are very evident in the people at MKB. It seems like the employees are taken care of and they pass that forward to the customers. As a first time customer I was presently surprised.