Robert is great to work with. Always explains things and keeps me updated.
4/7/2021
Brian L. VERIFIED CUSTOMER
Sean was very professional and informational.
4/7/2021
Earl L. VERIFIED CUSTOMER
Sean was great. 11am drop off and done by 130 awesome
4/7/2021
Peggy M. VERIFIED CUSTOMER
Excellent service including communication and we're honest of my needs to be safe in the Cove at situations. Excellent
4/7/2021
Bruce B. VERIFIED CUSTOMER
I’m always completely satisfied when I come to Marvin K Brown if I have a question Kevin is right on top of it he knows what I need and what I when I want and I want to make sure that he gets credit for doing a great job they’re clean
4/6/2021
Randell H. VERIFIED CUSTOMER
Kevin has been professional and helpful.
4/6/2021
George H. VERIFIED CUSTOMER
After it took a week to get an appointment for warranty service on my Cadillac my car was not even looked at for the first three days. By the middle of the third day I both called and left a message and also texted a question on the status of my car and had no reply that day. Car was finally finished at the end of the day FridayI was already out of town for the Easter holiday weekend. I have owned several high-end cars before this Cadillac and service was always performed at the time of the appointment. I believe Marvin K Brown is grossly over booking maintenance appointments if they can’t even look at your car for three days after arrival. I spoke to service manager Ramos and although he was polite he did not apologize in anyway and I felt like he politely argue with me about my complaint. I definitely will not be back for any service or sales at this dealership
4/5/2021
Jose E. VERIFIED CUSTOMER
I’m very happy and grateful with Jared’s help,very professional and time manner. Again, thank you!!
4/3/2021
Emanuele B. VERIFIED CUSTOMER
Everything was great and Jared was very professional and kind
4/3/2021
Becky C. VERIFIED CUSTOMER
Jared Johnson provides such amazing service. He explains everything so thorough on service options for your car. It’s super rare these days and with covid to find the kind of service Jared give to his customers. I will for sure stay with Marvin K Brown and recommend all my friends there who want Escalades or Cadillac and GMC. And I will buy my next car with Marvin K Brown as well! Thank you for such great service!
4/3/2021
ATHENA Q. VERIFIED CUSTOMER
Yes, thank you!
4/3/2021
Joanne F. VERIFIED CUSTOMER
Jared is friendly & professional!
4/3/2021
Rachelle B. VERIFIED CUSTOMER
Excellent Customer service
4/3/2021
Deniese O. VERIFIED CUSTOMER
Everything went great. Thank you
4/3/2021
Larry G. VERIFIED CUSTOMER
Sean was very polite and helpful.
4/3/2021
Walter G. VERIFIED CUSTOMER
Dropped car overnight and didn’t a status update until I called service late morning the appointment day. Impression was car had just sat there and if I hadn’t called dot would’ve sat there some more. Ditto for the next day - I had to call to get an update after having asked he (Jared) pls give me an update the following morning. It’s a small first world problem at the end of the day, but I had some important meetings I was trying to schedule around and had a 2.5 hour walk to pick up the vehicle - and impressed this upon Jared, but he could appear to care less. Zero sense of urgency or responsiveness - that’s how I feel and impression I get. He was pleasant and professional to speak with, and seemed technically competent, but my impression is his organizational skills need some managerial coaching.