I was quoted two hours for the work done on my car and it took over 3 hours. During that time no one checked in with me, relying on me to just see my email/text and approve the work needing to be done. When time exceeded what so was quoted and I’d expressed I was not late for another appointment there was no sense of urgency. It took an additional half hour after my car was pulled out of the shop just to get the paperwork to check me out.
7/12/2025
Amanda R. VERIFIED CUSTOMER
thank you!
7/12/2025
Adelle J. VERIFIED CUSTOMER
Mathew was a joy to work with even if I was there longer than necessary.
7/12/2025
Elaine K. VERIFIED CUSTOMER
I always get wonderful care here
7/12/2025
Manny V. VERIFIED CUSTOMER
They did a great job and i was happy
7/12/2025
Mary B. VERIFIED CUSTOMER
The only complaint I had was that the maintenance message was still displaying and the steering wheel had not been wiped down.
7/12/2025
Liz G. VERIFIED CUSTOMER
Great service
7/12/2025
Beth P. VERIFIED CUSTOMER
Thank you all at Rapids Honda. Drew was great
7/11/2025
Melanie B. VERIFIED CUSTOMER
Great service! Thanks so much!
7/11/2025
Suwayea A. VERIFIED CUSTOMER
The man that was helping was very helpful and insightful and gave me very good advice!
7/11/2025
Jeff B. VERIFIED CUSTOMER
Chad was friendly and efficient. Overall a good first experience with Rapids Honda.
7/11/2025
Laurie H. VERIFIED CUSTOMER
Matthew was top notch! Kept me informed throughout my extended service visit; was very friendly and helpful; and explained everything in a very forthright manner which I appreciated. What started out as a simple oil change appt turned into add’l costly but necessary repairs. I don’t know that I could have made the decisions that I did without Matthew’s help! Thank you!
7/11/2025
Melissa M. VERIFIED CUSTOMER
Matt was very pleasant and helpful. I had forgotten some items in my rental car and he went above and beyond to track down the rental and return my property to me. Shout out to Melvin(?) as well! Thanks Boys!
7/10/2025
Valarie C. VERIFIED CUSTOMER
First time coming to get service on my vehicle 7/9/25 and it was horrible. Customer Service was very unprofessional. Not one said “I will be with you one moment”, “Just wait one second “, nothing ! And as far as my car is concerned I didn’t see anything was done to it but a quick outside wash with dirt still left on…a 3-4 hour job they say turn into 1 hour if that. I will never come back, especially being my first time experience. NO.
7/10/2025
Gary M. VERIFIED CUSTOMER
Matt is a great service rep!
7/10/2025
Mary T. VERIFIED CUSTOMER
Very easy to work with. He explained everything that was done.
7/10/2025
Rasimo Y. VERIFIED CUSTOMER
Thank you!
7/10/2025
Elaine K. VERIFIED CUSTOMER
Thanks for squeezing us in.
7/10/2025
Allison R. VERIFIED CUSTOMER
He was amazing!
7/10/2025
Bob B. VERIFIED CUSTOMER
Matt was absolutely fabulous. He had recommended additional service previous visit. I wasn’t sure it could be done as this appointment was over holiday weekend and called in advance to check. Matt knew of my concern and had everything ready when I arrived. Couldn’t have been more pleased with Matt’s preparedness and for looking out for me!