Drew is upright and outstanding advisor. He is beyond helpful and thorough in speech.
However, I would like to point out that the advisor who sits to the left of Matthew, language is inappropriate. I can’t remember the cuss word he used when I initially brought my vehicle in to be checked in by Matt, however, regardless of his frustration there was no justifiable reason for him to use the kind of language in your service department. Whether you are an employee or customer that language is madd inappropriate, and no one deserves to have to that, especially if my children were with me. I’m not sure if this kind of behavior is written in the employee handbook but it should revisited, and people need to be held accountable by it. One way to keep customers like me away is to be dishonest and use foul language.
7/17/2025
James S. VERIFIED CUSTOMER
Chad is the best!
7/17/2025
Jim G. VERIFIED CUSTOMER
Professional and courteous
7/17/2025
Robert H. VERIFIED CUSTOMER
Chad does a great job. He fully explains the service to be performed up front, keeps me informed throughout the process and provides sound recommendations to keep my car running.
7/16/2025
Mohammed E. VERIFIED CUSTOMER
Great
7/16/2025
Carol L. VERIFIED CUSTOMER
Excellent customer service service!
7/16/2025
Bryan M. VERIFIED CUSTOMER
Great service and awesome people
7/16/2025
Lisa O. VERIFIED CUSTOMER
Done in a timely manner. Friendly greeting and service.
7/16/2025
Karen P. VERIFIED CUSTOMER
Done in a timely manner
Treated well.
7/15/2025
Guled S. VERIFIED CUSTOMER
Matt was a class act, he helped me solve every issue I had and he did it in record time too. Thanks to Matt, Rapids Honda will be where I come to service my civic from now on.
7/15/2025
Xong X. VERIFIED CUSTOMER
Michael was great at helping me.
7/15/2025
Tammie G. VERIFIED CUSTOMER
His was very accommodating, and exterminating the process. I was really happy with my service today.
7/15/2025
David H. VERIFIED CUSTOMER
It was a recall on my CRV. It was my first time at Rapids Honda. Shawn met me and had the order ready for the work. The job was completed in under the expected time. Shawn was very personable and informative. I was impressed with my first time there. David H
7/15/2025
Peter P. VERIFIED CUSTOMER
It has been 22 years since I have bought anything besides a Honda, and service like this is part of the reason why.
7/15/2025
Cristina M. VERIFIED CUSTOMER
Good service, thank you
7/15/2025
Amina S. VERIFIED CUSTOMER
I love a Rapids Honda
They have an excellent wark !!!
7/15/2025
Laurie L. VERIFIED CUSTOMER
Chad did a great job communicating what was going on with the vehicle every step of the way.
7/15/2025
Diane T. VERIFIED CUSTOMER
Michael did a fantastic job in making sure my car was up to date. He was not only pleasant to work with, he always had a smile on his face! Excellent customer service skills! Before my oil change I brought my car in to make sure my oil level was where it needed to be. He even went out of his way to show me how to check it myself if I were ever in a pinch. Michael was great to have as my technician!
7/13/2025
Forrest H. VERIFIED CUSTOMER
Michael was very helpful explaining what further service is needed as I approach 100K miles