I would appreciate if someone came and told me when the car was finish. I saw my car parked for a good 30 minutes or more outside but wasn’t sure if work on it was finished. There was a customer that I knew came in after me and I saw that someone physically came and told him work on his car is done he can go. Yes, I understand that that customer might have gotten a different service done on the car but that is not the point. The service people were not that busy just sitting at their desk so please don’t tell me that they were super busy so that’s why they couldn’t physically come in to tell me car was done ready to go when they clearly saw me go sit in the dealership knowing that I was waiting and not dropping off. I also kept checking my phone to see if I would get a text through the check-in about work and also did not get notification of it being done till I physically had to ask someone. Please do better on this.
7/20/2025
Leann P. VERIFIED CUSTOMER
Kind and honest but very expensive
7/20/2025
Latisha R. VERIFIED CUSTOMER
I always have great and timely service at Rapids Honda!
7/19/2025
Melinda M. VERIFIED CUSTOMER
Thank you!
7/19/2025
Ronnie D. VERIFIED CUSTOMER
Everything done as requested and very quickly.
7/19/2025
Abegail T. VERIFIED CUSTOMER
Thank you for the quick quality work!
7/18/2025
Sally G. VERIFIED CUSTOMER
I was very pleased, everyone was very helpful and polite. Thank you ????
7/18/2025
Jonathan D. VERIFIED CUSTOMER
Michael was great, and somebody gave my car a really great wash!
7/18/2025
Daniel J. VERIFIED CUSTOMER
Michael was welcoming and thoroughly explained the maintenance process. My questions about recommended service from the multipoint inspection were answered promptly. Communications kept me apprised off the status of my vehicle, Work was completed an hour earlier than expected. Thanks for another great Rapids Honda experience!
7/18/2025
Amanda D. VERIFIED CUSTOMER
Everything was great and quick!
7/18/2025
Roger L. VERIFIED CUSTOMER
I don't believe they did my diamond fusion and auto butler. It took them 10 minutes to wash my car by hand ( the wash was down). In the past they have always told me that it takes hours to do it right. I think my service rep was trying to get rid of me.
7/18/2025
Duane D. VERIFIED CUSTOMER
Alles ok. Danke.
7/18/2025
Walter F. VERIFIED CUSTOMER
Shawn my service advisor said I couldn't use a credit card for service. Shawn said it would be an extra 3% if I used a credit card for a $7700 charge. I have used credit cards for service before and this is different? Why?
7/18/2025
Laura J. VERIFIED CUSTOMER
I was very happy the oil change was so quick. It was also nice with the rising prices that I had a coupon to use to help lower the cost.
7/17/2025
James H. VERIFIED CUSTOMER
First rate service as always. Love the dealership. Thank you.
7/17/2025
Mary J. VERIFIED CUSTOMER
Nice guy
7/17/2025
Jessi W. VERIFIED CUSTOMER
Michael was attentive and informational and did a great job! Thank you for awesome customer service.
7/17/2025
Rebecca T. VERIFIED CUSTOMER
Nice person to work with.
7/17/2025
Hunter M. VERIFIED CUSTOMER
10
7/17/2025
Nathan W. VERIFIED CUSTOMER
The keys were not left with the cashier so we had to dig around for them. I got a false closure text, so I was on my way to pick up the vehicle when I learned it was not finished. The original estimate was $325, I ended up paying $1880. Overall, not a particularly pleasant experience.