Drew was knowledgeable and efficient with my appointment. He was very courteous and Friendly! He provided excellent customer service.
8/23/2025
Bettina C. VERIFIED CUSTOMER
Your estimates for any future work on my truck are quite high, so I will be comparing the cost with other mechanics.
8/22/2025
Michele Y. VERIFIED CUSTOMER
The team that cleaned the inside of my car and cleaned the windows did a great job!
8/22/2025
Ellen G. VERIFIED CUSTOMER
Terrible customer service. Stood and waited for any of the 4 service technicians to notice me and check me in ...... One of them taking to another employee about where they are going to college, who are their roommates, etc .. One of the other ones just walking around..... There are two other Honda dealerships where I have gotten my service done. In both cases, someone came out to the car immediately to check me in, take the mileage, check the exterior, confirm what service I was getting that day. Not at Rapids Honda
8/22/2025
Steve D. VERIFIED CUSTOMER
Drew was very helpful and getting my warranty covered and with giving me a loaner car while I waited. Very professional, and very helpful and a pleasure to work with
8/22/2025
Deann C. VERIFIED CUSTOMER
Chad is always helpful. Today’s service was completed in a timely manner and Chad kept me informed throughout the process
8/22/2025
Thomas H. VERIFIED CUSTOMER
OK
8/22/2025
Hibo S. VERIFIED CUSTOMER
Removed filters now their a noise comming from my ac I was gonna change them soon
8/22/2025
Patrick C. VERIFIED CUSTOMER
I now know what I need to know. Also got the fuel pump recall done.
8/22/2025
Tim W. VERIFIED CUSTOMER
Did a great job getting me in and out. He knew I was on a tight schedule and I was able to get to my next appointment in sufficient time
8/21/2025
Jacqueline B. VERIFIED CUSTOMER
They always do a great job.
8/21/2025
David J. VERIFIED CUSTOMER
Matthew takes good care of me and our Passport
8/21/2025
Brian G. VERIFIED CUSTOMER
Did a very good job explaining to me what was going on with the visit since it was my first time doing this. Very good service and will definitely be back for the next visit
8/21/2025
Matthew R. VERIFIED CUSTOMER
Couldn't ask for better.
8/21/2025
Rick H. VERIFIED CUSTOMER
Mr. Wirig is the epitome of professionalism. Give that man a raise before I hire him away from you!
8/21/2025
Paul S. VERIFIED CUSTOMER
Michael did a fantastic job handling my service!
8/21/2025
Erik M. VERIFIED CUSTOMER
????
8/21/2025
Pamela O. VERIFIED CUSTOMER
Great service!
8/21/2025
Bennie W. VERIFIED CUSTOMER
It has always been my understanding that my vehicle oil change and tire rotation was part of the purchase and is free for the first 36,000. My most recent visit was for an oil change at 32,000 miles. The service manager tried to charge me $90 for the oil change stating that the free oil change, was only good to 28,000 miles. If it was not for the employee standing next to him explaining that the oil change is covered, but I have another free oil change pending at 38,000 miles. Also, he suggested that I have a transmission fluid change. The same employee corrected him again stating that I have a CVT do not require a transmission fluid change. The total bill I would have paid was about $174. I find this very disturbing. In the future, how can I trust this type of service!!!??
8/20/2025
Ginger O. VERIFIED CUSTOMER
I wasn’t impressed. Seemed rushed and not very friendly. Maybe just a bad day for him.