He did what he said he was going to do and he did it when he said he was going to do it
8/16/2023
Abdirahman M. VERIFIED CUSTOMER
He was professional in helping in everything i needed
8/16/2023
Courtney R. VERIFIED CUSTOMER
Lucas and Honda Rapids Service give customer service a whole different meaning. They understand and very professional.
8/16/2023
Duane D. VERIFIED CUSTOMER
Shawn answered all is my questions and there were many. He did so with patience and professionalism. Thanks, Shawn, for your good work.
8/16/2023
Steve D. VERIFIED CUSTOMER
Very well done very happy my car looks great
8/16/2023
Chris M. VERIFIED CUSTOMER
Initially I was very frustrated with the communication of Jonathan and the work of the technician. However after explaining the situation to Shane, he took over and was able to both resolve my issues and communicate well along way.
8/16/2023
Juliette B. VERIFIED CUSTOMER
To expensive and it shouldn’t take 1 hr and 15 just for an oil change
8/16/2023
Enes M. VERIFIED CUSTOMER
Mikey did a fantastic job as always!
8/15/2023
Adam T. VERIFIED CUSTOMER
Great work as always.
8/15/2023
Dustin J. VERIFIED CUSTOMER
Whenever I bring my vehicle in for service I always ask for Lucas Smith. He is kind, professional, upfront, and helpful. He is a big reason why I will keep coming back to Rapids Honda for all my maintenance needs and repairs.
8/15/2023
Deb O. VERIFIED CUSTOMER
Lucas is awesome!
8/15/2023
Kari A. VERIFIED CUSTOMER
I left the vehicle with the radio off, when I picked up my vehicle and started it, the music was loud and playing head banging sh$!. Not appreciated at all. Other controls I had left on were turned off.
8/15/2023
Mj F. VERIFIED CUSTOMER
Lucas was super helpful as well as kind. Thanks!
8/15/2023
Nicole G. VERIFIED CUSTOMER
He did an awesome job. He is always a pleasure to work with.
8/15/2023
Irma N. VERIFIED CUSTOMER
The check in staff was great. They were very profesional and service oriented. Service was completed fast, and I was maintained updated on progress.
Also, I needed transportation back home when I dropped the car and the driver was very profesional and courteous.
Thank you team Rapids Honda.
8/15/2023
Paul C. VERIFIED CUSTOMER
Michael did a great job- very friendly, got the work done quickly, and took time to show me how to utilize a safety feature on the automobile. Very satisfied with Rapids Honda
8/15/2023
Crystal L. VERIFIED CUSTOMER
Thank you, everything was very pleasant and my car was ready very quickly.
8/15/2023
Barbara C. VERIFIED CUSTOMER
I was stranded with my car. Jonathan, my service advisor told me the tow was covered under warranty and no cost to me for the tow. After I got home from picking up my vehicle after servicing, and looked at my receipt, I was billed $203.96 for the tow. Called and spoke to Drew. He told me sorry, but I am responsible for the tow charge. Last Honda purchase I will make in the future.
8/13/2023
Tim O. VERIFIED CUSTOMER
Greatly appreciated Shawn fitting in our car diagnosis and addressing its problems so quickly. I liked his positive and helpful attitude. A positive experience overall.
8/13/2023
Chris T. VERIFIED CUSTOMER
Michael was very open and honest with me. I was happy with that approach. The first time I was at your establishment it felt kind of used car salesy...so I appreciate the change and will be back.