This was the best service I have had since coming here. The maintenance of the car was outstanding compared to other times . Thank you!
8/29/2023
Gregory M. VERIFIED CUSTOMER
When I first arrived, I stood waiting by the door while four people were busy at their desks or appeared to be. One said hello and will be with you in a moment and then I stood there for another minute and a half to two minutes. I was the only customer waiting they all looked at me and after a long awkward time Sean Richter finally looked and asked if I could be helped. Then, I had to call in to see if my car was ready Sean said 3 hours tops. I called 5 hours in and was put on hold and a machine. Left a message.
Was called back with he’s been busy, nor what I want to hear waiting for my car since scheduled at 7:30am. This is why I’m skeptical about dealership service depts. Too big and impersonal. Glad I didn't wait at the dealership.
8/29/2023
Russell H. VERIFIED CUSTOMER
Awesome.. he told me hour 10 minutes.. it was right on Thank you!!
8/29/2023
James Z. VERIFIED CUSTOMER
Honest service rep
8/29/2023
David S. VERIFIED CUSTOMER
He was very professional, friendly and knowledgeable.
8/28/2023
Katie R. VERIFIED CUSTOMER
The employees don’t know how to communicate to each other or the customer. It’s also BS that a manager can’t help a customer pick up their car if the service person are gone. The service on my car was fine, unfortunately picking up my car was less than stellar. I called the store and left a voicemail asking for a call back and never heard from anyone.
8/27/2023
Jeremy P. VERIFIED CUSTOMER
He was very informative, and did his best to provided the best customer experience.
8/27/2023
Andrea D. VERIFIED CUSTOMER
Michael is always so friendly, courteous and helpful when I come to Rapids Honda for vehicle service and assistance. Hands down one of the best in the service department!
8/27/2023
Linda S. VERIFIED CUSTOMER
Very nice people working with me today!! Thanks for all of the help
8/27/2023
Jenna K. VERIFIED CUSTOMER
Marlin was great to work with! He was very informative and let me know what the next steps were.
8/27/2023
Kathy C. VERIFIED CUSTOMER
We had an oil leak, I noticed about 24 hours after we picked the car up. Thankfully the engine did not blow up. After we called Honda, the customer service was good. They pick the car up at our house. I think my whole bill should be credited.
8/26/2023
Trent P. VERIFIED CUSTOMER
Thank you for the great service.
8/25/2023
Ge T. VERIFIED CUSTOMER
i am very satisfied with lucas's service.
8/25/2023
Mohamed M. VERIFIED CUSTOMER
Excellent service
8/25/2023
John L. VERIFIED CUSTOMER
Michael was very professional.
8/25/2023
Terrance G. VERIFIED CUSTOMER
Ready when promised and actually sent a text message notification.
8/25/2023
Juan L. VERIFIED CUSTOMER
He was so professional and very helpful, highly recommend