Rapids Honda Auto Repair Service

Excellent service and attention very professional

I scheduled my appointment nearly 2 weeks in advance for a time that worked for me. I showed up for my appointment and the service lobby was very busy. I waited my turn to check in which is fine then I was explained that the express service was very backed up and they had 5 cars in front of me and only one person doing service. They stated they had walk-ins. I live alone in the metro and therefore scheduled my appointment so I can could get my service completed when it worked for me. I arrived at approx 4:10 and checked in my vehicle at 4:17 for my 4:30 appointment however my car sat waiting for someone to have the time to service it until after 5:30 pm. If you have a scheduled appointment my expectation is that the walk in services get completed around your scheduled appointments and not that they then push back my appointment over an hour. Otherwise you were well aware of this backup when I arrived so take a moment to send me a text or phone call to let me know how backed up you are and that you can either come wait an hour, reschedule or just show up a little late. Additional my car was not ready until after closing time and when I checked in the employee I worked with stated if anything needed attention they would come check with me if I wanted to complete the needed service. After my car was already finished they let me know that my engine filter needed immediate service. Had they told me while they were completing my oil change I would have asked them to just complete it then. I do not plan to come back to this Honda location after having discussions with coworkers and then having similar waits when they have scheduled appointments.

Bong was extremely nice and very detail oriented. I appreciate how helpful he was!

Very nice group of men in the service department. They have a great system to get clients in and out.

Lucas did a great job. Polite, friendly, quickly acknowledged me when I came into service department with my Honda.

Thank you !!!

Lucas was very attentive, kind, personable, and thorough in the handling of my service requests todays. I give him a 10/10 stars ??!

He is the best. Honest, great customer service

Always friendly and helpful listens to my concerns and resolves any problems excellent service thank you

Mikey went above and beyond to help me out. This wasmy first time at Honda Rapids and I will definitely be coming here from now on to service my vehicle. Your customer service is fabulous.

Loved shawn!!!!

Chad was awesome! Did a great job explaining things!

Awesome job fitting me in this afternoon with an oil change & tire diagnosis. Thank You! Bruce B

He was very knowledgeable and helpful. Mikey kept me informed throughout the whole process. Very friendly.

Michael was fantastic to deal with!

Thank you for the great communication

Blong was kind, knowledgeable, and helpful. He fit me into the schedule so I could safely drive home to Wisconsin that afternoon. Thank you so much!

Chad was great. Very personable and attentive to my needs.

He was great. I was under a time crunch and he made sure I had my vehicle finished on time.

Thanks