Service was completed on time. Text updates let me know the progress.
10/28/2023
Rita V. VERIFIED CUSTOMER
Thanks, finished early and did extra work.
10/28/2023
Adam H. VERIFIED CUSTOMER
Chad was friendly and informative
10/28/2023
Anna I. VERIFIED CUSTOMER
This was not reflective of the service rep himself. He was very nice, empathetic, and had alternative solutions. However, I made an appointment for 11:30am and was told my car should be ready by 4:30pm. I didn’t get a text that my car was done but by 5:30pm I showed up thinking it has to be done before service closes at 6:00pm. I came in and was told my car was not completed. The rep was very apologetic and gave me a loaner at no charge. While the loaner was a nice new Civic, it definitely wasn’t large enough for my family needs (my car is an 8 passenger Pilot). I was also told no pets in the loaner and I have a new puppy that I take pretty much everywhere with me because he can’t be left alone. So, while I appreciated the loaner, it did cause me inconvenience to adjust my usual daily life around having it. It’s definitely not an ideal situation since I had made an appointment.
10/27/2023
Alena T. VERIFIED CUSTOMER
Very helpful. Great Customer service.
10/27/2023
Troy R. VERIFIED CUSTOMER
Great customer service and care shown through the entire process.
10/27/2023
Sydney F. VERIFIED CUSTOMER
He is great at what he does. I am very happy with the service provided.
10/27/2023
Willard N. VERIFIED CUSTOMER
He got the service to our car rushed through as he got it done nearly 11/2 hours before the time mentioned. He is a pleasant , knowledgeable individual. I would want to do business with him in the future.
10/27/2023
Mary V. VERIFIED CUSTOMER
Drew was great!
10/27/2023
Nancy A. VERIFIED CUSTOMER
Friendly faces, good service and job completed in a timely manner. Thanks for the car wash!
10/26/2023
Fred W. VERIFIED CUSTOMER
Great service ! Thank you’
10/26/2023
Michele O. VERIFIED CUSTOMER
Great staff
10/26/2023
Theresa H. VERIFIED CUSTOMER
Chad was amazing! He explained my options and time needed. When I mentioned I would have to reschedule one service because I didn’t pack a laptop cord so unable to keep working for the entire appointment he provided me with an Apple cord to borrow and checked in to see if it worked for my laptop. He even offered a quieter place for a work zoom meeting. I will be using Coon Rapids Honda for all service needs.
10/26/2023
Fatiha I. VERIFIED CUSTOMER
Thank you so much for working on my vehicle Locas Smith.
10/26/2023
Brian L. VERIFIED CUSTOMER
Drew did a great job!
10/26/2023
Mackenzie O. VERIFIED CUSTOMER
Drew is the best—I will only deal with him!
10/26/2023
Aisha H. VERIFIED CUSTOMER
I am available to discuss on a call or via email
10/26/2023
Benjamin T. VERIFIED CUSTOMER
The dealer techs cross threaded two lug nuts on the driver's side front tire of the car making it impossible to take off without snapping the lug studs.