I am happy with the customer service and was able to drop car off and pick up timely without waiting.
10/15/2023
Adedoja J. VERIFIED CUSTOMER
Mr. Drew Mechley provided Great Well Mannered Friendly Customer Service during my visit for oil change, tire rotation and filter auto service today at 11:22am on 10/14/2023.
I really do appreciate his thoughtfulness explaining what type of service provided and let me understand that my Easy Care wasn’t applied when I came in March, 2023.
He did wrote a notification reminder toward my next auto service coming up on 02/14/2024.
10/15/2023
Patrick B. VERIFIED CUSTOMER
Did a great job. Great dude. Recommend anyone this service & will always be interested in coming back!
10/15/2023
Donald N. VERIFIED CUSTOMER
Thank you!
10/14/2023
Mary N. VERIFIED CUSTOMER
I had an appointment on Friday, October 13th for an oil/filter change and tire rotation. Drew has always been helpful each time I need work done on my vehicle. The service department was busy, busy on thatch day. Regardless, their staff is always patient and service with a smile. I never feel rushed and all my questions are answered. The mechanic actually apologized for the lengthy time my appointment had taken. In my opinion, it’s more important that the job be done right versus fast! Thanks Rapids Honda I am throughly happy with the work I had done. I do have one request, it would be great if you offered more coupons for oil/filter and tire rotation. Just a suggestion. Thank you!
10/14/2023
Margaret E. VERIFIED CUSTOMER
Drew Mechley was great. The problem was with how long the service took today AND then it took even longer when I had to pull back in to have air put in my tires like I requested. Drew ended up having to do it himself. Every time I have a service appointment I always end up having to ask the service desk person to get something corrected. Never had a problem when any of the service desk folks that deal with the customers. It's always a problem with the detailers or mechanics not doing something, or doing it poorly.
10/14/2023
Kathy C. VERIFIED CUSTOMER
You marked that it needed an air filter that was just replaced 2 months ago. You marked that it needed a new cabin filter it was replaced just last year and since I am retired I don't drive very much. On the paperwork you marked that it was low a quart of oil I and my husband verified that the oil was full just before we brought it in.so I'm seeing scam written all over
10/14/2023
Laurie O. VERIFIED CUSTOMER
Great dealer! Great service!
10/14/2023
Diane T. VERIFIED CUSTOMER
I will do what I can to fill out the survey unless I need to logon to a site. If so and cannot fill out the survey — Drew did an excellent job assisting me. Timing was quick and he answered all my questions. I would give him 5 stars!
Diane
10/14/2023
Diane M. VERIFIED CUSTOMER
I had a question after I left. I text Shawn and he answered it. I feel all was good and honest. Good customer service.
10/14/2023
Jon G. VERIFIED CUSTOMER
Good work
10/13/2023
Jeanine H. VERIFIED CUSTOMER
Good customer service!
10/13/2023
Tom F. VERIFIED CUSTOMER
Michael reviewed the reason for the service appointment and made sure all personal information was correct. Also checked to see that I had stayed on top of any filter or fluid replacement, brakes, tire rotation etc.
very thorough and pleasant to work with.
10/13/2023
Dustin P. VERIFIED CUSTOMER
Marlin helped me last time too. Very reasonable, down to earth guy who doesn’t push extra things I don’t need. Got me in and out in an hour with great recommendations and pointers. This guy deserves a big fat raise. Hands down best experience at a dealership with him leading the way.
10/13/2023
Steve D. VERIFIED CUSTOMER
Chad did a great job. I had an important meeting to get to and he loaned me a car to get to back to work. I really appreciated that he did great job thanks a lot.
10/13/2023
Ryan P. VERIFIED CUSTOMER
Car runs great and no more noise from the brakes!! Thank you again!!
10/12/2023
Judith H. VERIFIED CUSTOMER
Chad is always on top of customer service. It is a pleasure to work with him and I know I can count on excellent service.
10/12/2023
Lori C. VERIFIED CUSTOMER
Drew is always welcoming and friendly.
10/12/2023
Jagan N. VERIFIED CUSTOMER
Awesome services
10/12/2023
Cheryl B. VERIFIED CUSTOMER
My only disappointment was that Shawn (or someone) didn’t actually talk to me about results of inspection. There was a little note about brake pads being a bit worn. If that’s the case, I would like to have known if that’s normal for amount of miles on vehicle and if next oil change is soon enough to look at it again.