Roseville Toyota Auto Repair Service

Lacey was great at explaining my servicing.

Alex is very polite, and explains things very nicely. However, I am very dissapointed about one thing. I asked for all tire pressures to be set at 40 psi as I always request everytime I go to Roseville Toyota. Before leaving I again asked him whether tire pressures have been set at 40 psi, and he showed me the record that it was 40 psi. Wrong!!! The Avalon tire pressure indicators are very accurate. After I left, the indicators showed 35, 36, 34, 35 ... same as it was before servicing, which means that the tech did not actually adjust the pressure but simply recorded it as 40, 40, 40, 40. The tech is dishonest; he cooks up readings. I am very dissapointed. I hope the multipoint inspections are honestly done, especially the engine oil level and quality ... since the oil was not changed.

Excellent

Paul is very knowledgable, honest, and assures that his customers receive excellent service. I trust his recommendations and advice. Being a female and not knowing much about cars, I depend on staffs Recommendations. I will definitely be back to see Paul for my next service.

Roseville Toyota take cares of their customers for the most part compared to other local Toyota.

Lacey is a great customer service employee! She is very personable, answers all questions & if I may say ... very sweet! She deserves a high five & more!

Excellent service by Cory

I trust Cory every time. Thanks, Nick

Conor was great and I appreciated his help. Wish more of your service techs were as good!

The service was excellent! Thank you!

Completely satisfied, the Toyota staff goes above & beyond in there customer Service!

Thank you, Jim!

He did a great job of taking care of me and my Tundra. Really refreshing to encounter this type of customer service. Thank you.

Molly was great. Very friendly and helpful

I had a 910 appointment to have my right rear tire looked at for low pressure. I did not receive a phone call until 1007 to be told that I had a nail in my tire. How is it possible that it took nearly an hour to do figure that out? Kyle just told me that it was busy and that you all are busiest in the mornings. That doesn't really help me understand why it took an hour to do something that should have taken 5 minutes to figure out. He then told me that you all took care of it at no charge like he was doing me a favor, but I have tire protection, so that isn't really helpful to me. You also don't have any record of me having tire protection and he told me that it hadn't been processed, which is odd, because how long does it take? I just didn't appreciate his sarcastic manner of handling things. He sent me out the door with an insincere "Have a nice day" and when I didn't respond he followed it up with a sarcastic "And I will, too". I almost turned back around to confront him, but did not want to make a scene. For him to intentionally make a comment that would further upset a person that was already unsatisfied is inexcusable. This is my first experience with your service department and I just started my 3 year lease, so this is starting to make me think I chose the wrong company. It's definitely making me rethink where I take my car to get serviced. I would drive farther to Auburn, if it meant I would get treated better than I was today. Just really disappointed. Durand D

He was very kind, honest and efficient.

Thank you services department. I requested courtesy car wash but my car wasn’t wash.

Molly was professional yet fun which made for an enjoyable service visit.

I love Lacey she’s amazing...my favorite there! She keeps me coming back for service at this location!

Great service. When my car was done I received a text. Went to Molly’ s desk and found she was out to lunch but was happy that a colleague had seen my car was done and met me at her desk. I was so happy that your folks work as a team and I didn’t have to wait until Molly returned from her lunch hour. Barbara D