Roseville Toyota Auto Repair Service

The service advisor was professional and helped me with resetting my iPhone with his suggestions

Cory explained everything to me and politely repeated it to me for clarity. He is precice and has extensive knowledge of diagnostics with my vehicle.

Everyone was very kind and helpful, thank you.

Ms. Huey Is always very knowledgeable and professional. Today she took time to explain the best utilization of the service plan I purchased. She always provides excellent service. Thank you.

Great service.

Quick and efficient and a car wash too!

She’s a pleasant person to talk to. And she knows her job very well.

I left the dealership with the understanding that all my tires had been rotated and there were no issues with them. However when I left the dealership one of my tires was flat.

Enjoyed working with Derek. He went beyond our expectations!

Paul is an AWESOME!! He’s the BEST service tech I’ve ever had!! Even though he is extremely busy he is always friendly & considerate And keeps me on top of my servicing. He is THE BEST!!

Mpg is up from 32 to 34.

Good communication

Conor is a great service advisor. Thanks!

Very Satisfied with the service, informative and knowledge about the repairs needed for my Toyota 4 Runner. Thank You, Jon Pepper and The Toyota Crew

Felt welcomed and appreciated throughout the whole process!

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Very kind lady. Loved that she wore a smile the whole time I was in front of her.

Started off as a normal day until I met Joe Pepper - service consultant at Roseville toyota location. I've been servicing my toyota at Roseville Toyota for many years and typically has been a pleasant experience until today. Once I was passed off to Joe the journey began. Here is a list of things Joe could improve on when it comes to servicing customers in a customer based business. 1. Joe failed to greet me with a simple "Hi my name is Joe, how can I assist you today". Instead awkward silence while aggressively typing while looking up me info. 2. Joe failed to fully listen to my questions  before cutting me off. 3. Joe failed to provide true information and argued with me about what service I've had already completed by Toyota Service (and just within the last few months) basically calling me a liar. 4. Joe solely went off past notations from other service consultants to continue to argue about services that have been declined to repair when in fact these services (e.g CV joints repaired) were repaired within past 6months. Insisting that these services had already been done, Joe continued his very poor, lack there of customer service by basically calling me a liar while swiftly moving his computer monitor to show me past aged notations that showed my PAST decline to replace CV boot. Me: "Again Joe I already had your service department replace those boots just a few months ago. Not sure what your notes are telling you, I DO NOT need to replace anything just need a check up on my Left side alignment".  At this point I attempted to quickly pay for my oil change and get out of that negative environment. The only thing Joe did correct was take my payment. Very dissatisfied and will be servicing my Toyota elsewhere.

We appreciate Austin and Conner with their assistance today.

Conor was great!!!