always perfect, speedy and fast service, thank you Derek!
1/7/2020
Mike C. VERIFIED CUSTOMER
Barbara handled my tire pressure light issue quickly & efficiently.
My only question is, why my tires were low on pressure, I had my vehicle in for service a couple of months ago. I have never had that problem with tires in the past?
Thanks, Mike
1/7/2020
Bill R. VERIFIED CUSTOMER
Excellent in all ways
1/7/2020
Nancy H. VERIFIED CUSTOMER
Awesome as usual!
1/7/2020
Grace F. VERIFIED CUSTOMER
Derek has proven to me that he is extremely knowledgeable of the products and services Toyota can provide.????
1/6/2020
Brenda-Peter G. VERIFIED CUSTOMER
Shane has Excellent Customer Service Skills.
1/6/2020
Kathleen D. VERIFIED CUSTOMER
Molly was quite pleasant and very helpful.
1/6/2020
Beverly S. VERIFIED CUSTOMER
He was right, it was my battery. Called to let me know for sure what the issue was and again when it was ready for pickup.
1/6/2020
Erik D. VERIFIED CUSTOMER
Our family has been dealing with Shane for 17 years now. He always goes above & beyond any services we have required. He is a true asset to your team at Roseville Toyota. Thank you to all service employees as well.
1/6/2020
Doug-Sandy G. VERIFIED CUSTOMER
Turned my wife away and actually told her and later me on the phone that he was busy and did not provide he help. Her tire light had come on while she was taking me to the airport. I told her to take it back to Roseville as we just had it serviced there last Tuesday. My wife left the dealership, no safety inspection and called me. I told her to go back to dealership. I talked to Connor who admitted he was too busy and when I confronted him he said he was sorry . Short story, they examined the vehicle, light still on.
1/6/2020
Eric R. VERIFIED CUSTOMER
I appreciate the reflashing of the hard drive and hope that i fixes the problem I hae experienced a few times. The shifting appears better now.
1/6/2020
Hai L. VERIFIED CUSTOMER
$200 something to charge for a simple diagnostic on a squeaky window that possibly just needed lubricant. Also, another $200 quote for a rear bumper skin molding replacement. The techs easily could have just put more adhesive tape on the old one, instead of the service advisor trying to up sell me to purchase a new one.
1/6/2020
James D. VERIFIED CUSTOMER
Excellent attention and service. Made sure it was 100% correct and satisfactory to me.
1/6/2020
Dinesh K. VERIFIED CUSTOMER
Waiting time for the service was minimal. I am very happy with the overall experience.
1/6/2020
Sharad K. VERIFIED CUSTOMER
I am sure the service part was good. I trust that. But the car wash was very ordinary.. it didn’t even feel clean. It seemed rushed and like it just went through a water spray and not much else.. hopefully it will be better the next time..
1/6/2020
Cristin K. VERIFIED CUSTOMER
Derek answered all of my questions and was very polite and helpful.
1/6/2020
Anna O. VERIFIED CUSTOMER
I enjoyed Connor’s service. However, Derek helped me in the beginning and I was not impressed with his level of service. I don’t know if he was under the weather, or had had a long day. He just didn’t seem happy to be there or happy to help me. Perhaps it was just an off day for him.
1/6/2020
Ana Z. VERIFIED CUSTOMER
Everyone always so nice and helpful
1/6/2020
Don D. VERIFIED CUSTOMER
Michael North is very professional, informative, courteous and on time. He is an asset for Toyota.