Roseville Toyota Auto Repair Service

Kyle was very friendly and knowledgeable, he is awesome. Well deserved. Thanks Kyle

Chris is always pleasant and makes sure everything is taken care that my car is in good working order. Thanks

I could sure use a free oil change for my sequoia

Shane is always terrific and very helpful. I’ve been coming to Roseville Toyota a lot of years and Shane has been the best. I can count on him which I find very comforting because I can trust him to be reliable and honest.

I am very satisfied with my visit. Great customer service from Shane. The facilities were clean and I felt safe while waiting in the waiting room. I always recommend my Toyota owning friends and family get their vehicles serviced with Shane at Roseville Toyota. Thank you

The best professional team! Find a problem and fix my car! Thank you guys!

Was sold a vehicle and after asking lori if the used car's warranty covered the clutch and transmission she said yes. Approx 3000 miles later the clutch goes out and then it's a game fighting with your company on while lori keeps changing the story of it was covered but now it's partially covered to its not covered. You know the end result in which I had to pay approx $1000 to get the car fixed. That was after 2 weeks with no rental but as soon as your tech installed my clutch wrong I get a rental. Now the car sounds different and I'm assuming it's due to your installation.

I’ve had issues with the blind spot monitoring with this truck since I bought It. Once I picked It up after paying over $900 for my 60k service the Blind spot monitor alert was going off. I immediately turned back and spoke with the service associate and after he briefly looked inside the truck he went into what felt like an interrogation about a rear end collision. He was sure that there must have been some sort of collision which simply is not been the case since I’ve had this issue for over three years which is all documented in your system. I told him that they had replaced the sensors at one point and he told me he could not see that in any notes. Well I went out to my truck where I keep all of my documentation and found the work order where they already replaced the sensors. Kyle seemed to feel this was coming. Out of his pocket or something and was not helpful whatsoever. Very smug attitude I would not recommend him to anyone and the crazy thing is that after leaving the first time after my service I would have said It was a great experience but the way he handled the situation after that was terrible. Almost felt like he was trying to scare Or discourage me by saying multiple times that if I come back on the 28th to have this issue looked at and they determine It was a “collision” which is **** that I would have to owe $331 just to pull the bumper and asses the issue. Well, like i said before it’s been an ongoing issue that comes and goes and has been replaced once before. I spent a lot of money on my truck and payed It off and want It to last with no issues. This situation should be fixed and Kyle needs some training on how not to be an **** to customers that are telling him what’s going on. I’ll be back on July 28th and expect this issue to be resolved and hopefully by someone other than Kyle.

I would like to once again thank Mr Martinez for being the professional he is and for taking such good care of me and my family.

Mr Koontz went above and beyond to help me. He is an extraordinary customer service provider!

Austin M my service girl was fantastic I gave her an A+

Barbara was perfect.

Mike was professional and addressed any concerns I had.

Michael, Shane, christinA, and Rachel did a great teamwork with their service and prompt response and assistance. Mari/Marsha? Was awesome an awesome barista, friendly and accommodating.

Everything was done professional way!

Paul is great to work with!

Got the job done! fast effective affordable

Shane is upfront, honest, and responsive. Awesome service

Waited 3 hours for a tire rotation

Helped me go through the list of all the necessary items to check. Thank