This next comment had nothing to do with Michael but with other personnel. I saw a few people not wearing masks at all in the morning when I dropped off my car and these same people not wearing masks when I picked my car up. Also the man sitting in the cashier area kept his mask around his neck but not over his mouth or nose. Another dark haired man in the desk area next to Michael had his mask off and was speaking in a very loud voice. None of this is good.
7/22/2020
Tami T. VERIFIED CUSTOMER
Everything was great. From the time I dropped off to pick up. All communication was great.
7/22/2020
Paul L. VERIFIED CUSTOMER
Great service.The service rep was outstanding.
Thanks
---Paul L
7/22/2020
Marina C. VERIFIED CUSTOMER
I always take my cars to Toyota service and I’m happy the way they treat me
7/22/2020
Jeannette V. VERIFIED CUSTOMER
Connor Eagan was great he explained everything in terms I could understand as long as I have a Toyota and am in Roseville I will only come to Roseville Toyota because of the great service I would recommend him to anyone who needs service
7/22/2020
Oleksandr-Nataliya M. VERIFIED CUSTOMER
Service was terrible. I made an appointment and came 30 minutes before my appointment. The technician told me it would take about 2 hours (change the oil and change the oil filter) only. I spent 3 and 1/2 hours there. After my car came I saw the maintenance light still on, seems like they didn’t even work on my car. This is the worst service I have ever gotten before the workers just kept saying sorry which is not an excuse. I would never recommend this place to anyone. I liked this place before but now everything has changed. Thank you for the most terrible service ever.
7/22/2020
Martha J. VERIFIED CUSTOMER
Great customer service!
7/22/2020
Susan D. VERIFIED CUSTOMER
Check in was very quick especially given the line of cars. When I explained my reason for being there to the service advisor she was very understanding. My car was quickly evaluated and I was assured that everything was okay.
7/22/2020
Nathan S. VERIFIED CUSTOMER
Was disappointed after being told my service would take between 1 and 2 hrs when I made my appointment last week, so I made the earliest appointment possible (7am) and was there 20min prior to my appointment to try and get it taken care of before work, only to be told it wouldnt be looked at for over 4 and half hours after dropping off my vehicle. Seems ridiculous that making an appointment for first thing actually means 4.5hrs before even diagnosing. Most likely will be looking for another service center for future needs
7/22/2020
Kathleen F. VERIFIED CUSTOMER
Thanks, instead of having my car serviced I purchased a new car. A Toyota Corolla Hybrid. I always get awesome service & sells.
7/22/2020
Katrina B. VERIFIED CUSTOMER
We needed to schedule an appointment for a vehicle recall and we both forgot.
7/22/2020
Patrick O. VERIFIED CUSTOMER
The guy sitting next to leanna was wrong about getting waze to work on my display screen. I would really like to be able to use a navigation system other than the one that came with the truck.
7/22/2020
Sara B. VERIFIED CUSTOMER
Customer service got me confused with someone else when I called in. Steve handled the mixup well. FSteve was friendly and professional.
7/22/2020
Robert C. VERIFIED CUSTOMER
I had oil on my garage floor for the first time ever and that was after sitting in garage for only a couple of hours.
7/22/2020
Nolen E. VERIFIED CUSTOMER
EXCELLENT service. Steve W and the total service team l interacted with on Tuesday at the dealership should be commended.
7/22/2020
Rich S. VERIFIED CUSTOMER
Jason was very helpful
7/22/2020
Melodi A. VERIFIED CUSTOMER
Easy early bird drop off. Friendly service.
7/22/2020
Tony-Cindy S. VERIFIED CUSTOMER
I waited for one hour to have air put in my tires. I had an appointment to avoid the wait. I was in earlier in the day and was told if I made an appointment it would only take about 15 minutes. The agent did not apologize. I did NOT have an hour ....actually more time if you count check in and put....just to have air in my tires. I was not a happy customer. P.s. the only reason I went Toyota was I purchased my tires there a few months ago.
7/22/2020
Annette F. VERIFIED CUSTOMER
I made an appointment and whwn I arrived all was good, I was early for my appt. then I did not get an update until I had to go ask for it an hour an a half later, found out my car did not go in to get the rotation until almos 2 hours later. Why make an appt if yjis always happens!! An appointment supposed to be a little easier on wait times.