I wanted to thank you Michael for your good job and service.
8/3/2020
Shahid R. VERIFIED CUSTOMER
I got estimates on my car repairs . I trust Toyota Roseville dealership for the great service.
8/3/2020
Rodney D. VERIFIED CUSTOMER
Friendly staff.
8/3/2020
Randy M. VERIFIED CUSTOMER
Rude person making the appointment
8/3/2020
Natalie J. VERIFIED CUSTOMER
I had to read my recpt to find out I may possibly have a transmission leak.
8/3/2020
Virginia P. VERIFIED CUSTOMER
My mother stated there was a strong odor of gas. We are hoping in will decipate.
8/3/2020
Syed A. VERIFIED CUSTOMER
Austin was courteous and professional.
8/3/2020
Kristen W. VERIFIED CUSTOMER
Jason was thorough, friendly, professional. He answered all questions and was very knowledgeable about my vehicle. Thank you!
8/3/2020
Megan J. VERIFIED CUSTOMER
Alex was very nice and knowledgeable
8/3/2020
James M. VERIFIED CUSTOMER
Our family has bought several vehicles, here, new and used. I had a private mechanic who does a great job but I started coming to the dealership because I expected that the dealership would have parts in stock and top notch service.
I am generally impressed with the level of care I receive here.
What concerned me on my last visit was that my customer service rep was, at times, wearing his mask around his chin. I chose to wait outside while he helped a large family ahead of me. He apologized to me about not wearing his mask properly when I queried his coworker who wasn’t busy at the time.
The next time I saw him, as I waited for my vehicle, he was wearing his mask on his chin again.
Servicing my car is a priority as I drive a lot for my job. However, I do have concerns about being in a retail environment during the pandemic and try to take every precaution to stay safe.
I know that wearing a mask for extended periods is uncomfortable and I hope that accommodations are made for the comfort and safety of your employees.
8/3/2020
Linda K. VERIFIED CUSTOMER
and maintained good distancing and other precautions. I was only disappointed that they didn't wash my car. Thank you.
8/3/2020
Lucille B. VERIFIED CUSTOMER
Barbara was great, but .since service was on a Sunday, I couldn’t talk to a manager or the warranty dept. on needing to replace 2 tires purchased at the dealership 11 months ago. The tires were 60k and only 35k put on them so we shouldn’t hav to pay full price to replace them. We plan to talk with the manager on Monday
8/3/2020
Jessica L. VERIFIED CUSTOMER
They were quick and Barbara at the service desk was extremely nice. I am only available on weekends to be able to get our car serviced glad you had a weekend appointment that wasn’t 4 months out.
Kevin
8/3/2020
Tara B. VERIFIED CUSTOMER
The service person Michael North is the worst customer service representative for Roseville Toyota. If it's was not for Paul Koontz there no way I would come back to have any service or but a car from this dealership. He was amazing and thank him for everything. Michael North needs to learn how to treat customers of any ethnicity group. He had a terrible attitude thank goodness for Paul Koontz.
8/3/2020
Alysha S. VERIFIED CUSTOMER
He was personable and I appreciated the text and call when my car was ready.
8/3/2020
Carlos F. VERIFIED CUSTOMER
Molly was great. She even looked at my recalls and tried to get it done.
8/3/2020
Kristina C. VERIFIED CUSTOMER
Shane was helpful and kind while assisting me on Saturday.
8/3/2020
Cecilia C. VERIFIED CUSTOMER
Great people and great work.
8/2/2020
Susan M. VERIFIED CUSTOMER
Very nice man. Ty you for your service.
8/2/2020
Jenelle-Kevin V. VERIFIED CUSTOMER
Steve is always so thorough and kind. His service excels beyond that of any other dealership or mechanic I’ve ever had service my cars. I especially ask for him now because I know he will take good care of us.