Roseville Toyota Auto Repair Service

I was completely satisfied with Jason. He was professional patient and very respectful. He took the edge off the fact that I needed extensive repairs that were expensive. He is an excellent representative of your company please give that guy a raise thank you so much PS I am a long-time customer over 10 years thank you so much

I have had my Prius serviced at Roseville Toyota ever since I bought it nearly five years ago. I have been satisfied with every service technician that I have had and Josephine was great. Yesterday, two things bothered me. The staff person sitting to Josephine’s right, a male, was not wearing a mask and he was talking to a male customer who also was not wearing a mask. The employee should be fired and other staff who walked by did not say anything to the customer. This should not happen. Second, the staff person to Josephine’s left, a woman, nicely agreed to call Uber on her cell phone for me, since I did not bring my phone, thinking you still had shuttle service, and had the Uber driver go to my home instead of picking me up at the Toyota shop. I strongly suggest that if you have changed to Uber and Lyft for customer rides, that you have a system where everyone has the apps and are skilled in using them, or another method for that works smoothly to provide this service. As customers return for more service, there will be less of a need, because I will certainly remember to bring my phone next time and make the call myself. Note: When I made the appointment and said that I would need a ride home, there was no mention that you were using Uber and Lyft and that I should bring my phone in order to set up my ride. Respectfully, Joe S

My car was ready before the time I was told which was a pleasant surprise. I really like Conor and will probably ask for him in the future.

Very nice

Thanks, will be on the lookout.

I’m usually happy with Toyota service with no exception yesterday.thanks

Great customer service. Appreciated his helpful attitude. Took care of “mother our car” so I can keep this Toyota going for a very long time Thank you. Sue

Thank you for your service!!!

Every one was professional and very helpful, especially Paul. He explained and handled my whole service very well. Happy with the whole experience.Thanks

Steve was great, very polite. All of the people I encountered during my visit were very friendly, great customer service.

Steve took great care of this family

Thank you for a great service! Everything was wonderful.

TO CHRIS MARTINEZ AND ALL THE TOYOTA TEAM! THANK YOU FOR YOUR EXCELLENT SERVICE. Susan C

Good service and nice people.

I was grateful that the service of my vehicle was completed in shorter time as it was expected (3 days instead of 5 days). Shane has been helpful and professional in his communication regarding this service. Thank you.

My service attendant was awesome. VERY Helpful. Would recommend anytime

Molly was very informative organized and friendly. All went great.

Thank you so much

Mike is a great asset to your company. He is professional, knowledgeable and personable. I would highly recommend him to anyone as one of the best service advisors. I have requested him over the years.

Outstanding, everyone very friendly.