Excellent in every respect. Sorry I deleted the text messages from the person who helped us. His name begins with V. Thank you!
12/30/2020
Tamsing, Irmgard. VERIFIED CUSTOMER
Very professional. AlwYs a pleasure to deal with Derek
12/30/2020
Jay J. VERIFIED CUSTOMER
Steve took care of the issue I had after having negative experience previously. He took care of my Tacoma and will follow up once the parts arrives. He is professional and easy to work with.
12/30/2020
Edward F. VERIFIED CUSTOMER
Despite the problems with the COVID-19 issues, Roseville Toyota came through with flying colors. Sam Vega gave me excellent information re: my car and answered all my concerns and ensured all maintenance was completed speedily and well done! Thank you!
12/30/2020
Andrew K. VERIFIED CUSTOMER
Derek was great!
12/30/2020
Bill-Diane N. VERIFIED CUSTOMER
While it took longer to secure the tires than I was originally told Tony did a great job diffusing perhaps an awkward situation and the vehicle maintenance was turned around in 24 hours, a typical positive Roseville Toyota experience..
12/30/2020
Andrea A. VERIFIED CUSTOMER
A LOT of the people working in the service office weren't wearing masks fully covering their faces. It was shameful and disgraceful to see that Roseville Toyota apparently don't care enough about customer safety to make sure that their employees do the bare minimum during a global pandemic. One person took their mask off to eat at their desk. Give your employees enough breaks and enough time to eat so they don't have to remove their masks around customers or other employees. Additionally if employees don't care enough about their jobs to keep others safe it makes me question how well they are being treated by Roseville Toyota as a whole.
12/30/2020
Jennifer M. VERIFIED CUSTOMER
Alex has a terrific personality, he went above & beyond for me when a problem arised while getting my car serviced. Not only did he take care of me and my problem, he also made me want to come back. Alex is certainly someone with integrity & it shows. Just an all around good person.
12/30/2020
Karin O. VERIFIED CUSTOMER
As is always the case, the customer service at Roseville Toyota is exceptional. Attention to detail... and concerns is always paramount. I was kept informed of the progress and everything was done in a timely and efficient manner. And I do appreciate the safety concerns and attention to Covid precautions taken by everyone. Thank you
12/29/2020
Carlos R. VERIFIED CUSTOMER
Very helpful. Professional as well.
12/29/2020
Serge B. VERIFIED CUSTOMER
Steve is a great professional, good customer service and was willing to make an extra step to make sure that all concerns were resolved.
12/29/2020
Arjun S. VERIFIED CUSTOMER
Satisfied
12/29/2020
Mike B. VERIFIED CUSTOMER
Great job!
12/29/2020
Serge P. VERIFIED CUSTOMER
Personal experience excellent
12/29/2020
Ibrahim B. VERIFIED CUSTOMER
Great job
12/29/2020
Thomas B. VERIFIED CUSTOMER
He keep me updated all the time
12/29/2020
Jeanmarie W. VERIFIED CUSTOMER
Austin is great service advisor. She levels with me about important service needs.