There were several delays with the shipment of one of the parts needed to complete the service on my car. Derek was very professional and kept me in the loop by communicating status updates. We were very happy with the service of our vehicle and the customer service Derek provided.
7/7/2021
Morrow M. VERIFIED CUSTOMER
Done in a timely manner. Good job
7/7/2021
Jean P. VERIFIED CUSTOMER
Austin was fine , however today July 6th I called to inform you that 4bolts were missing from the shield on the bottom of the front end of Sequoia. I called at 9:10 in the morning and the gal that answered was a bit rude and quick to get me off the phone. She said I would receive a call back . It never happened. Sad to say my first time there was not a good experience. I just want my bolts back so my shield is not hanging loosely off my truck. A month ago I purchased a 2018 Toyota Sienna wheel chair accessible van not sure if I want to take my Toyotas for service there. J.**** ****-****-xxxx
7/7/2021
James C. VERIFIED CUSTOMER
Samuel did a great job
7/7/2021
Greg E. VERIFIED CUSTOMER
Great service
7/7/2021
Kathryn T. VERIFIED CUSTOMER
Rachel was very good at detailing y concerns and for getting all the extras we paid for taken care of. She is a great employee
7/7/2021
Matt V. VERIFIED CUSTOMER
Derek was very professional & thorough with the service work on my car. While I enjoy the free beverage in the cafe, I find the sales associates very disruptive in trying to sell you a new vehicle while waiting. I was approached on two separate occasions.
A better approach could be to set up a table in that area should someone wish to inquire about the purchase of a new vehicle.
7/7/2021
Rick M. VERIFIED CUSTOMER
Samuel was great !!
He addressed all our concerns at 9am
He said he’d call when car was ready in about1.5 hrs
It was !!
Picked up car and on our way at 10:30
Thanks Rick
7/7/2021
Mike W. VERIFIED CUSTOMER
Service was great and very quick and efficient
7/7/2021
Joe T. VERIFIED CUSTOMER
Fast and courteous service employees
7/7/2021
Carole P. VERIFIED CUSTOMER
I didn’t meet with Derek Adams. Molly Kennedy took care of me and she was great. She always kept me informed about my vehicle status.
7/7/2021
Maria R. VERIFIED CUSTOMER
Appreciate your customer service I will definitely return to Roseville Toyota Center,, thanks for taking my car for late notice even though I don’t live in town..
Appreciate 100% customer service.. Thanks
7/7/2021
Valerie M. VERIFIED CUSTOMER
Shane was excellent. He was thorough and very knowledgeable.
7/7/2021
David R. VERIFIED CUSTOMER
Way to long for a bacon oil change. 2 hr 15 min??
7/7/2021
Dan W. VERIFIED CUSTOMER
Kyle kept it simple. Explained my options, helped me understand the services. Good dude. Kyle was a huge help.
7/7/2021
David G. VERIFIED CUSTOMER
It was a simple oil change so there wasn’t much that could go wrong.
7/7/2021
Duanne W. VERIFIED CUSTOMER
Kyle was very professional, nice and very communitive during my visit. Excellent service! Will return. Thank you!
7/7/2021
Maureen R. VERIFIED CUSTOMER
Enjoyed waiting looking at all the cars.
7/7/2021
Tsang, Jeremy. VERIFIED CUSTOMER
Got an cost of around 1300 on the phone. Told him to email me what was being done. This time the estimate was $1770. Finally got my car back today and the cost was around $2000. He has added the diagnostic amount to the repair. If he has been honest with the correct amount I would have been ok with it. But the fact that he changed the amount continuously left a bad taste in the mouth. He was basically nickel and dimeimg me. My family and in laws have had over 8 Toyotas go your service center for nearly 20 years. This is going to change. I will no longer trust Roseville Toyota .