I was surprised after purchasing two new tires and explaining why I was buying them in the first place that when it came time to pay I was informed that the previous Toyota dealership failed to replace one of the original valve stem caps On one of the two new tires replaced prior to my Roseville visit. He said the put one on, to my surprise it was not the silver cap but a black one. I know there was probably a silver cap floating around and if not I would have purchased one to keep the integrity of the car in place. Why did this happen? I came to your dealership from Santa Monica because I trust your service. This was a sad surprise????
7/25/2021
Diane M. VERIFIED CUSTOMER
Alex is an excellent employee.
7/25/2021
Ava G. VERIFIED CUSTOMER
Good job!
7/25/2021
Hugh B. VERIFIED CUSTOMER
Very satisfied!
7/25/2021
Nelda W. VERIFIED CUSTOMER
Totally pleased with the service! Couldn’t ask for better. Thank you so much !
7/25/2021
Bryan N. VERIFIED CUSTOMER
Excellent service. Time efficient.
7/25/2021
Martin D. VERIFIED CUSTOMER
I’ve been a loyal customer for 18 years, and I have the highest regard for Shane O’Neill and his service.
7/25/2021
Rick W. VERIFIED CUSTOMER
Kyle was very informative and managed the project well
7/25/2021
Ray B. VERIFIED CUSTOMER
Good device for someone that is just learning.
7/25/2021
Kathy H. VERIFIED CUSTOMER
Logan went above and beyond in helping
7/25/2021
Jaremy S. VERIFIED CUSTOMER
Even though I made and appointment, I was still there over 3 hours just to rotate my tires and top off fluids. I was supposedly in the express VIP lane since I have a 2021 vehicle but it still took 3 hours or more
7/25/2021
John O. VERIFIED CUSTOMER
Other than having to argue the my vehicle did not have "special" locking lug nuts the rest of the experience was fine.
7/25/2021
Mary S. VERIFIED CUSTOMER
Problem was identified and corrected.
7/25/2021
Kathy L. VERIFIED CUSTOMER
Thank you
7/25/2021
Gabby R. VERIFIED CUSTOMER
Very polite and professional.
7/25/2021
Carolyn H. VERIFIED CUSTOMER
I don't know if the first one went through. Samuel Vega was wonderful. Friendly smile and demeanor. Give him a raise!
7/25/2021
Heather R. VERIFIED CUSTOMER
Shane is always above and beyond !
7/25/2021
Roberta O. VERIFIED CUSTOMER
Chris said he was going to wave the labor fee and he didn’t. I was still charged. I was also charged 75.00 for a break inspection, I knew my rav 4 needed breaks . Chuck Patterson told me and I told Chris .
7/25/2021
Kyung J. VERIFIED CUSTOMER
Thanks
7/25/2021
Terina R. VERIFIED CUSTOMER
I had an appointment, yet I was told it would be about a 2-hour wait. This turned into 3 hours and 45 minutes! I had to ask Gabriel for an update, and at first he seemed to dodge the question by instead telling me I could get a Lyft home. At checkout, I asked to schedule my next service; he asked what it was for and I told him my service for my extended service package. He then told me he didn't want to schedule it and I could call back later! How rude! I'm usually in and out and treated well during my appointments; this time I was just glad I got a free coffee since I spent the whole morning there. Suffice it to say, I am not looking forward to my next visit.