Rosalina Canez verbalized the checklist items to be done on the car. I asked if the brakes will be checked and she simply clarified that it will be visually inspected. She also informed me that it will take approximately 2 hours of waiting since it was a very busy afternoon. Her estimate of 2 hours was correct. I appreciated the warning.
2/11/2022
Megan S. VERIFIED CUSTOMER
Jessica and the Toyota team were great! My first time experience was so good that I will be going back for additional car maintenance in the future. I really appreciated their professionalism and the wonderful attitude everyone had that helped me, especially Jessica! Very happy with my oil change service. Thank you!
2/11/2022
Marissa E. VERIFIED CUSTOMER
The lady that helped me today did her job and is totally nice. I always see her running around being helpful but With that said, I had an appointment at noon today. I understand when a company gets busy and there can be a wait, but 3 hours is absurd. There is no point of setting an appointment up and that should be made clear by your company/employees. There is not complimentary car washes or anything at Toyota and the wait is so much longer than any other car service center. Honda gives complimentary washes with a reasonable wait. Not sold by Toyota thus far and will consider at the end of my lease.
2/11/2022
Jennifer N. VERIFIED CUSTOMER
Robert Farr always delivers as he promised.
2/11/2022
Justin B. VERIFIED CUSTOMER
Thank you very much. The service was done quicker than expected and I grateful appreciated the videos
2/11/2022
Andres C. VERIFIED CUSTOMER
Robert is always great to work with. I’m super satisfied with this visit. Thanks again.
2/11/2022
Karen C. VERIFIED CUSTOMER
Luis is a good communicator and is quite pleasant to work with.
Lastly, Karen is my wife's name. I'm Colin. Thanks.
2/11/2022
Rovelino P. VERIFIED CUSTOMER
Denise was awesome as usual!
2/11/2022
Ruben D. VERIFIED CUSTOMER
Javier did fine so I have no complaints about him. He was professional and cordial when he processed my order.
My only complaint is it took two hours to change my oil.
I arrived 10 minutes early (10:20) and the service depot didn’t seem overly busy. After waiting for almost an hour, I went outside (at 11:10) and noticed my car was just being taken in to be serviced. Then at 12:30 I went outside again and noticed my car parked outside - indicating the work was completed.
I am not angry, but I do feel 2 hours is an excessive amount of time to have my oil changed.
2/11/2022
Virginia A. VERIFIED CUSTOMER
Very professional staff & they kept me informed about everything. I will be back for the usual maintenance
2/11/2022
Victor S. VERIFIED CUSTOMER
Robert was helpful and my vehicle was serviced quickly.
2/11/2022
Rodger L. VERIFIED CUSTOMER
Thanks for doing great jobs during such a busy time! Hope everyone gets raises/well paid. hope ownership sees this
2/10/2022
Joseph S. VERIFIED CUSTOMER
So I'm just going to say I can't wait tell they are able to fix my truck. I'm not gonna get into detail cause its a work in progress. So thank you for all the support. We are all doing the best we can and that's important. I will keep you posted.
Thanks Sartuche
2/10/2022
Pamela C. VERIFIED CUSTOMER
The service cost me twice as much as same service in Arizona.
2/10/2022
Sharon S. VERIFIED CUSTOMER
Thanks
2/10/2022
Sylvia S. VERIFIED CUSTOMER
I feel like my vehicle was pushed to the side to get taken care of.
2/10/2022
Karen K. VERIFIED CUSTOMER
Thank you so much Karina for being so nice. I was in and out in an hour for my oil change. Keep up the good work!
2/10/2022
Gilbert V. VERIFIED CUSTOMER
Great customer service and professionalism!
2/9/2022
Dwayne S. VERIFIED CUSTOMER
Everyone there is always so welcoming. I actually enjoy going there. They also did a spectacular job with my car.