I've reached out to toyota (normally reves) at least 3 times this past week and have been unable to accomplish what I have been trying to for 4 months now. I purchased a 2021 Rav 4 and was told that new seat covers were being ordered the day we too it home. And yesterday I spoke with the parts department saying that they never received an order from me. I got a call back today saying they found my order but are refusing to install them in my car. When purchasing the Rav weathertec mats and installed seat covers were what we agreed upon. I have a bad arm and am unable to install myself. I called again this morning only to be transfered around, hung up on, and never called back. I'll be calling again tomorrow to figure out why it has taken 4 months for me to finally receive the seat covers I ordered but still will not be able to use them.
4/24/2022
Eugene P. VERIFIED CUSTOMER
Rosilina was great to work with
4/24/2022
Katie B. VERIFIED CUSTOMER
Rosalina was very helpful and pleasant to work with. Thank you!
4/24/2022
Tiffany B. VERIFIED CUSTOMER
Very easy! I love that I can pay online and pick up my vehicle. The service was AMAZING!
4/24/2022
Mike H. VERIFIED CUSTOMER
The Team there is kind and professional! Today I stopped by with no appointment to get an oil change and I was in and out!!
Regards,
Mike
4/24/2022
Carol C. VERIFIED CUSTOMER
John was great ???? ????
4/24/2022
Enrique D. VERIFIED CUSTOMER
Above and beyond customer service! Associate made excellent recommendations on possible future service requirements. Always makes service appointments pleasant.
4/24/2022
Mohamed H. VERIFIED CUSTOMER
Thank you
4/24/2022
Zachary A. VERIFIED CUSTOMER
Quick, easy, and very professional! Wonderful experience.
4/24/2022
Scott B. VERIFIED CUSTOMER
The service itself was good, but I had to wait a long time before I was initially helped even though I arrived on time for my appointment. Additionally, other people who arrived after I did were helped first. It would be good if you are able to assist all of your customers in a timely and equitable manner which will improve your customers’ experience and make them more likely to return.
4/23/2022
Larry T. VERIFIED CUSTOMER
Javier is very nice, and very professional.
4/23/2022
Binh Quang. VERIFIED CUSTOMER
All very good ,thank you service today’s John Rosenbaum me liked you
4/23/2022
Doug Q. VERIFIED CUSTOMER
He is always kind and job well done.
4/23/2022
Johnathan H. VERIFIED CUSTOMER
Rosalind was really nice with great customer service
4/23/2022
Jeffrey L. VERIFIED CUSTOMER
Always come back. Robert is a great service advisor
4/23/2022
Benedict C. VERIFIED CUSTOMER
Karina was very professional and thorough in regard’s to explaining the maintenance that was done to my Tacoma. She was very detailed oriented. Thank you…..
4/23/2022
Kim N. VERIFIED CUSTOMER
I had waited a bit longer than I though , but you’re very busy on Friday ..I felt safe when my car was fixed ..and the service was also excellent..that’s the company I trust always..thank you
4/23/2022
Carol E. VERIFIED CUSTOMER
Javier Hernandez gives my car the best service every time I bring it in. Thank you!
4/23/2022
John T. VERIFIED CUSTOMER
I was supposed to have pictures sent to me from Luis, I need these for reimbursement.
4/23/2022
Jeffrey R. VERIFIED CUSTOMER
Waited about 2.5 hours for an oil change and some minor issues to diagnose or address. After waiting for 2 hours I asked for an update on the service and the service worker told me they have not done anything yet. Not even the oil change was started. She said looking at the tests “take a long time.” After hearing this I asked her to just forget the other requests we had and just have the oil change done. After the 2.5 hour mark the mechanic comes in and completes the oil change AND all the diagnostic tests we were asking about. So The diagnostic tests really did not need to take that long. Actually one was just to look up a recall notification we got, which takes a few minutes. Very disappointing as this was our first trip to get an OPTIONAL service. We opted to choose for service maintenance included in our financing when we purchased our vehicle, and this is the first experience we get. We will definitely not be returning to this location for service.